Dunkin' — Restaurant in Elizabeth

If I could put negative stars I would! I am so disappointed today I come to this Dunkin’ every weekend and get me and my husband a coffee and my kids a Donut before my son basketball games. Today my 5 year old son and I went to get a 2 coffees and a donut my total can to $11 and some change. The Spanish lady and the window took my $20 and then mark it with the pen it turned yellow for her then tell me my money was fake she can’t take it!. I said ma’am my money is not fake if it was fake the mark would have turned black not yellow, I would never let alone with my 5 year old son give someone fake money and I come here every weekend I see you every weekend. Why would I give you fake money. The lady really wouldn’t take it. This was the most embarrassing moment of my life in front of my kid! Then of all days I didn’t bring my wallet so I’m call a family member to Apple Pay me the money to I can still purchase my coffee and son donut. She start to rush me! I have never been so humiliated in my life I cried ! I was so upset that I didn’t even want to spend my money at this establishment any more! I will be reaching out to the corporate office. And returning back to get the name of the lady who humiliated me in front...

I wish I could choose no STAR!! I have been a DD customer for over 10 years. I LOVE DD!! ...until recently. I visited a DD in Elizabeth NJ on Sunday 2/9/2020 at 4:30am. I ordered a macchiato, a regular coffee 2 sugars 2 creams, and one large coffee, no sugar, 2 cream add coconut and toasted almond. My total was $9.14. I was greeted by a tall gentleman, with a beard. He asked me to repeat my order approx 10 times !!  and he still got the orders wrong. the coffee was absolutely disgusting. i gave them back to him, he then said " what is it again?" then he started singing really loud and joking around with the other shirt guy that was working with him. Needless to say, they made our drinks twice and still they were gross. I paid my ticket and left. We threw our coffees away and stopped somewhere else. I was really disappointed since i have always been a DD gal. :( People like this should not be left unattended for sure, I hope you attempt to do something about this and make sure all customers are being...

I've continued coming here because it's the closest Dunkin and it's continued to suck. However, on Tuesday I went to buy a coffee and some donuts for my fam. When I got to the window they asked me what my order was (whats the point of the intercom?) And even after I told them at the window every single donut was the wrong donut. Above that the coffee was so sweet I'm pretty sure my blood now tastes like pure sugar after having just one sip.

Previous review w/ 2 stars. Use to love coming here when they made the food and drinks right. Lately every single time I come here I have an issue. If it’s not the coffee not having enough cream/caramel it’s the bacon in my BEC Bagel being undercooked/burnt. The people are nice especially Josh but ever since Amy left things have really gone down hill. Amy was the OG....