Good Burrito Co. — Restaurant in Elizabethtown

Ordered a bowl for delivery. Arrived about 30 minutes later than the expected delivery time. Ordered chicken, it was topped with brisket instead, which would have been fine if there weren't a few too many bites of gristle. Didn't come with a fork, or even a spoon, or even a napkin, which was a bummer considering I'm in a hotel room that lacks any cutlery. That's not the hotel's fault. I opted to eat it with a coffee cup lid (no, seriously) to save myself the mess of using my hands. Outside of the brisket, it tasted fine, I guess. I wouldn't have minded the late delivery (there was heavy storm rolling through, and I understand stuff just happens) if I didn't have to struggle with scooping gristly brisket into my mouth with a lid. I was starving after a long day and a long wait, so I ate it anyway. Judging by the reviews, they are better than this, but I was hoping my first experience with them would have...

Edit: originally gave them 5 stars... Last 2 times I've ordered they've run out of brisket... The only thing I order. To me that's laziness and bad customer service. Open the meat for Tom and heat it up. Solved. Instead you're losing a loyal customer. Customer Service is everything. If you don't have 1 of 4 items (25% of the menu) that is now a issue... Properly stock and plan ahead. Period. I worked as a assistant chef and was in charge of ordering. It is a simple math formula. Prep in advance. Have back ups. It's not hard. The last time was 1 hour before closing, that tells me they didn't want to take the time.

Huge burritos! About a pound each.. mini quesadillas also amazing... recommend Carolina bbq sauce which has a slight spice and amazing flavor. Queso blancho cheese sauce is a must. All in all great food and...

I just want to provide good feedback after a really good experience in customer service. I ordered a quesadilla online at the end of their night. When I picked up my order, I noticed that I made the mistake of not selecting to include cheese on the app when I was given a quesadilla without cheese...🙃

I was relieved when the staff were understanding and offered to make me another quesadilla when they could have turned me away. Peter, the night manager, came out to talk to me and empathize about how he would feel if it happened to him.

Peter and his team showed how important it was to them that the customer received an experience that best represents the business. It makes me happy to meet people who value the customer's experience as much as I do; especially in a time where a little kindness...