McDonald's — Restaurant in Elk City

I came from out of town to this Mcdonald's to celebrate my 24th Birthday with my bestfriend on September 6th, 2025 at 12:36pm. Prior to ordering, I pulled up the app and decided upon the 50 cent fry with the purchase of any size drink which required the in-app code (in order to get the extra fries), paired with the $5 meal deal. I decided to order at the front desk, as opposed to the kiosk, to make the process as simple as possible.

Initially, the employee messed up my order while I was ordering, which wasn't a problem and just required me to repeat everything back to her again. Upon receiving my food, however, I noticed I was missing the extra-small drink I had ordered as part of the in-app deal, and my large fry was charged full price which was almost $4. Once she brought out the food, I addressed this to her, having to explain the situation 3 DIFFERENT times, before she finally brought out the manager who was followed by not only the cashier but by some random employee. My friend and I explained the situation to her, where the cashier tried to accuse me of lying, claiming that I was the one who had the 'incorrect code' - despite 1. me triple checking it over multiple times before presenting it to her 2. nowhere on the receipt, it showing ANY sign of there being a in-app deal being rung up.

The manager asked me to follow her to the front to refund me for the mistake, and fix the situation. I gladly accepted because at that point, I wasn't even upset, I just wanted to get it sorted out. I apologized MULTIPLE times for the confusion regarding my order, and was refunded for my fries. I was told to pull back up the offer, and upon doing so was met with the message "You must wait 7 minutes before using another code" (You can only use in-app codes every 20 minutes, and the same code only 1x daily) I explained this to the manager, who's demeanor COMPLETELY changed. She very rudely shifted, looks me in the eyes, and goes "We already refunded your fries, so we're going to take them away from you." - She then proceeds to direct the random employee, who had been following her around, to go to my table and take the fries. No apology, No attempt to fix the situation. He cuts me off as I'm walking back to my table to get it for them, reaches ACROSS my friend who was eating, and takes the fries OFF MY TRAY without saying a single word to me. I had the receipt on my tray as well for proof of purchase, which came up missing as soon as he did that.

I am absolutely appalled by the disgusting behavior of not only the employees themselves, but the manager included. I'll definitely be contacting corporate and never returning to...

Don't care for this McDonald's site at all the employees are rude. I've given them more than one chance and it seems to have something to do with my skin color because that is the only thing I can see different from me and the other people around me. Whenever I go in the workers see me and do not acknowledge that I'm there for at least 2 to 3 minute. Decided Once to place an online order I checked In through the drive-through and proceeded to the 2nd window as instructed to pick up my food because I received my receipt online as it was in all my order. When I pulled The employee practically threw a drink at me. I knew my order did not have a drink so I didn't even try to put it in my car instead I left it out the window trying to hand it back to her explaining that the water she was giving me was not mine because I did not have a drink. She then told me well then if you don't have an order why are you trying to steal this food I told her I do have an order just in order just not the drink and was still trying to hand it back to her. When I was trying to explain this to her she just could not give me the time A-day neither time A-day practically close the window turned around and I'm around and was asking her manager to deal with me. I told the manager if she would have just listened she would have known what was going on instead of accusing me of stealing. It's McDonald's why in the world would i want to still McDonald's🤦‍♀️🤦‍♀️ I called the corporate office in Clinton and asked them to please get back to me but I guess they have too many things to deal with and don't give the time of day to...

Been to this McDonald's several times. Have never had a visit where my order was right. And the latest time, signed in for curbside order and watched as over 10 cars were served after we had already checked in. If you want your food quickly than this store is not the one for you.

Came through again 1/27/22. Thought I would give this restaurant another chance. My wife put in a Mobile order and I went to pick it up. I got to the order window and give them my code. Suprise! They couldn't find the order, so after a few minutes they pull me too the window and at that point the manager asks me for the code and I gave her my code. She states she can't find the order. Then asks if I have the phone. I don't because my wife made the order. The manager then tells me that without the phone it won't work. Dispute the sign right in front of the drive through states we only had to give the code. We also have completed our order this way before. But that was fine enough, it was the manager closing the window in my face as I was talking to her that really upset me. Instead of good customer service I got completely disrespected by the manager. This should not be acceptable especially in a time when we are paying people to flip burgers for over...