Chipotle Mexican Grill — Restaurant in Elkton

Well, I see why corporate does not allow the workers to give out their names. The manager on duty (male) at the Elkton, MD (722 Pulaski Hwy) on 5/21 at 9:00 pm confirmed my DoorDash order. When the Dasher arrived, she called to inform me that Chipotle did not have regular cheese, lettuce, fajita veggies, or tomatoes/salsa. She let me talk to the manager on duty. He refused to give me queso on my burrito and salad because queso is only provided for an upcharge. Even though they did not have 4 ingredients including regular cheese, he refused to offer queso for free. He said he will only make my order without the ingredients or offer a refund. Typically I would take the refund, but I felt badly about the Dasher already being at Chipotle. I didn’t want to waste her time. I expressed that to him and he did nor care. He told me that he was being nice offering a refund because he could have just made the items without the four ingredients. I’d really like to know how he would justify a salad with no lettuce, but that’s another story. In sum, he told me to call corporate office if I had an issue and that he needed to hang up and take care of other customers. I apologized to the Dasher because there was no way I was ordering from there. I hope Door Dash charges these horrible businesses fees when they do this to customers and Dashers. Unfortunately I don’t have the manager’s name because Chipotle does not have name tags and does not allow employees to...

We were not aware that the in store dining was closed until 4/8/21. That's fine, we made a mobile order, half hour was the wait time. We decided to get in line due to the insane line of cars and just pick it up at the window. We were 15 mins early from the given time once we reached the window.

We figured, by the 5 other people that didn't realize it wasn't open for dining yet either, and got in the mobile line, that we could just wait at the pickup window for it to be made. We were forced to go back into the drive thru line and waited ANOTHER 15 mins, along with the others.

We asked if they could just bring the food out front when it's ready, instead of having us wait in line a 2nd time. Long story short, no.

I don't understand how you don't make exceptions when the restaurant isn't even fully open yet. If this was that big of a deal,, there should be more signs up,, telling you so.. Also, I don't understand how the mobile line didn't move for almost 10 mins, when you are making other people get back in line again, when the food isn't ready.

This is unacceptable. It wouldn't be a big deal, if everyone was aware of the situation. This is already looking bad for you. Please work on your customer service,...

Hello. This is the first time in my life I’ve ever left a negative review or inquiry. But something needs to be done about your elkton MD location. I have worked in the restaurant industry my whole, I am an Area Director of a corp company myself. I just need to make you aware of how TERRIBLE your elkton md location is. One they never acknowledge your existence. You walk in and no one even looks up it’s like you’re a burden to them and this is every time. I would say the last 5 times I’ve tried going and this will be at 5-5:30pm on a Friday usually. They are ALWAYS out of product whether it is chicken, rice, fajita veggies and this is not an exaggeration. Management there is clearly not competent in ordering food or ensuring proper prep amounts are being done. I get things happen but it’s literally every single time. And the team members have no care in the world. It’s amazing at how bad they are every time. It’s almost harder To be this bad then actually ensuring there is enough product in the building. Please be better because this location is losing guests, it’s an actually a local running joke at the local YMCA on how bad this...