Burger King — Restaurant in Ellwood City

My husband and I went to this establishment on Nov. 16 and ordered food. The young lady that took our order seemed to be in a rush to get through the process of taking our order so unfortunately we did not "have it our way" that night. Called them as soon as we got home and realized our order was COMPLETELY wrong. Spoke to Brittany (who in my opinion is one of the best if not THE BEST manager they have working there) who said the entire order would be replaced on our next visit. We returned the next day (Nov. 17) to give the employees another chance to make our food correctly. They again COULD NOT get the order correct (2 lg bacon and cheese triple whopper meals. One sandwich was supposed to have lettuce and tomato with extra cheese the other only lettuce and onion.) Not a difficult order to make correctly. Yet again Brittany said the next time we come in our food would be replaced. Fast forward to today... Chloe was the manager on the shift and sadly she was very rude and didn't even bother to make sure to give us our drinks, even after I asked her for our cups. She chose to completely ignore my request and instead mutter a smart remark to her grill team ("she checked and said there was no cheese on her burgers. All I'm trying to do is make everyone happy.) My husband and I left without our drinks because it was apparent she didn't want to deal with us past giving us our food. I would not recommend this establishment considering the crew all 3 times COULDNT make the order correctly. YOU DEFINITELY CANNOT HAVE IT...

Manager working on Friday April 16th 2021 during dinner was extremely rude disrespectful and screamed profanity towards my husband. Who ordered online and spent more then $50 on our meals and had to drive all the way home to realize that they got our order wrong. He had to bring one of the meals back into town to have them correct the almost $10 sandwich to the right order. He told my husband to throw sandwich away In trash can right beside him, and I will give you the one we made correct. With all that is going on in the world right now with covid and families losing jobs and having a hard time feeding there families, my husband said “No I’m not going to just throw away a $10 sandwich. I drove all the way back into town to have you give us the correct one after we had spent $50 already. I Refuse to just throw away $10’s. The Manager started screaming profanity at my husband . Any other fast food restaurant we have ordered from who got our order wrong would give us new sandwich, plus old one and offered us some kind of incentive for having to inconvenience ourselves coming all the way back into town. McDonald’s in ellwood city is one. I give Burger King in ellwood One star. It is your job as a manger to keep your cool and make your customers happy . Not scream profanity at them because you got order wrong. I am extremely disappointed with how a manager could act so disrespectful. I would not recommend the Burger King in Ellwood city...

All of the reviews left saying that the drive through is more important to the employees...very correct. I went in for my lunch break from work and my order of an 8 piece nuggets and 8 piece mozzarella sticks took a total of 🥁 AN HOUR to get out to me! On top of that, I had to REMIND them that I had not gotten my food, and when I told them I was greeted with a very inappropriately given dirty look and snarky comment mumbled to the cashier. Their food sucked, and unfortunately there's only one semi decent manager there, who in fact, is the one who gave me the dirty look and passed the snarky comment. I understand the food business is tough and grueling, however, there is a level of professionalism you need to have when working with customers regardless of the crap day you're having.

Having to wait over an hour on 8 nuggets and mozzarella sticks is absurd. Several people asked for their money back and left that day without food. Truck drivers, who work overnight and make quick stops to small towns to grab a quick bite, had to leave because their food was taking forever to get out to them and they needed to get back on the road. It's truly insane the way the Ellwood BK runs.

Not sure why it's even still open. Just shut...