Domino's Pizza — Restaurant in Elon

Tried calling to order delivery. We placed the order and our credit card was charged and then an hour later heard nothing/did not get the pizza. We called multiple times and no one answered the phone. Finally one of our friends got through and the call ended abruptly (whether he was hung up on or the call failed we don’t know). We called back the next day to try to get reimbursed and finally got hold of the manager. After a cordial conversation she either offered us cash or store credit. After asking if there’s anyone else we can call to get the credit card reimbursed she said that it was our fault for not trying to call back yesterday. When we re-explained that we did call she got mad at us. We asked if she was the manager (since she came off as rude and unprofessional) and she said she was. When we said we would take the cash she said she would put in a bag and block us from ever ordering again since we didn’t want to take the store credit. When we tried to explain that there was no reason for doing that she hung up on us. We got the cash but she was extremely unprofessional and made it seem like it was our fault for wanting money back on an order we...

As another edit, it's been months and absolutely no one has reached out despite me sending emails twice, just like they asked me to. Been customers for over 10 years and we will never be again. As stated in both emails, after I went to the restaurant to get my actual food, the "manager" screamed at me and threatened to call the cops. Last I checked taking someone's money and not delivering the item is considered theft. I will never do business with a thieving company.

Editing this review to add that the owner does not actually respond to the emails when they ask that you email to discuss further. They appear to only leave those responses to appear as though they care. They don't so we will be taking our personal business as well as all of our sports teams orders somewhere else.

They missed part of our order the first time. Then sent the wrong dish out the second time. I finally went up to the store only to be screamed at by the manager that it "wasn't her fault and what did I expect her to do." Manage. I expected her to manage and it was...

Nacy and another young girl were very unprofessional and disrespectful and not willing to accommodate for my messed up order. The pizza was burnt after telling us it will take a hour all we asked was since we are being inconvenienced and now our other items are cold can they just remake the whole thing the answer we got was no and we should have ate the other food while it was hot before we called and complained…. Like that makes any sense words were exchanged because of how frustrated I am as a paying customer the young girl proceeded to come around the corner to engage in an altercation I’m 35 weeks or so ofc I cannot defend myself all we asked were for names and a corporate number and the responses we got where “why” very unprofessional and I...