Dairy Queen Grill & Chill — Restaurant in Ely

I Was in Ely Minnesota and I’d just like to point out how absolutely disgusting the place was. Food all over the floor, liquid on the walls, certain things were not covered with lids, etc. They locked the doors at 8:53 which mind you is 7 minutes before they close. We tried to go through the drive thru and having been there a few minutes and no one spoke we left. Again, all before 9:00pm this happened. I’m very disappointed with the service. A few days before, we had come to this same Dairy Queen and there was again trash all over the floor in the back. Their attitude was poor, and in the future I hope to see employees actually doing their job, and not trying to get off early. Also, they told people to go out the back door so that they didn’t let us in. And there was a little girl crying because she didn’t get her ice cream which I’m sure could’ve taken you guys 4 seconds to make. I promise I’m not trying to make a big deal out of nothing, but it was extremely frustrating and a very bad experience. I forgot to include the store hours are 10am-9pm. Do your job please and actually satisfy customers instead of going out of your way to not do ur job. Also there was a girl on her phone and was literally not paying attention in the slightest. Have a good day and if u can avoid it please don’t come here. (Which I’m sure...

Tonight I ordered on the mobile app upon arriving i followed the procedure and asked the check out lady if my meal was ready she checked with the kitchen and was advised the food was ready but the ice cream wasn't made yet the lady asked the manger in grey if my ice cream was ready her response was "hell just have to wait" I waited it was busy no problem the problem came 15 min later when the cashier asked again about my ice cream and she looked at her and said we dont have it he will have to get a refund fine no problem but now my food had been sitting on the counter getting cold for 15min she told me to talk to the guy to get a refund on my mobile order and he said he would help me next he asked me for 24.99 I advised I already paid and he said yes but he had to open the ticket in order to open the refund and this was the only way he could do it. Stupidly I paid and come to find out there was no refund so I went back to the manager and her only response was to try to give me 5x $1 off coupons good only at that dq when I refused she stated "well I can't help you if you dont want help" how does $5 make up for the $25 extra i was charged let alone the cold food and...

We used to love the Ely DQ, but lately, it's been negative experiences. I've placed mobile orders multiple times, and they went through successfully and charged my debit card, only to find the store closed and no option in the app for refund or to cancel due to store being closed. One time, they emailed me back saying they would send me a gift card, and I never received one. Another time a manager said he would replace my order next time I come in because they still had the recipt, but then when I got to the store again, he was no longer employed there and the person who was didn't know what I was talking about and couldn't find the receipt. This place is sadly going downhill fast since the prior owner passed. I hope the new owner can work out whatever issues they seem to be having with staff and...