Dave's Cosmic Subs — Restaurant in Elyria

BEAR WITH ME on this long review!.. I am so disappointed! This place used to be so good. We went here for dinner 1.5 hours before closing. First off I have to say how disappointed it was to see 65% of the menu gone but that had nothing to do with my experience. We go here so that we can eat inside and the chairs are up on the tables already! We start to put in our order, I ask for fries, she says the fry machine is down. I start to tell her that with my sub I would like a soft drink, the soft drink machine is down or supposedly does not work (eye roll to both of those).. I have no choice but to get a beverage from the drink cooler, the drinks are not even cold, they are more of a lukewarm. The woman with short hair at the counter is so unbelievably RUDE not only to the other employee but to the customers as well. I asked if the sub I wanted had onions (forgot my glasses) she very rudely answered me “I don’t know if it has onions, I don’t know what it has”.. Meanwhile as we are waiting for our order, another customer walks in and the other employee in the back starts complaining loudly that it is starting to get busy. We get our subs and they are not even made right! They are not at all good, very disappointed as mentioned above, this place used to be so good! Absolute waste of $50!!! Another customer walks in for his pick up and they tell him, we don’t have the tuna you ordered, he says well can I have the chicken parm, she says we don’t have chicken. She was just so very rude and uncaring, her and the other employee argued back and forth constantly in the back. I do believe they had everything that we all asked for, I feel they were lazy and not wanting to turn the fryer on and clean the drink machine again. Seems they cleaned up entirely too early! The atmosphere was very unwelcoming. It’s awkward taking chairs down to sit, it definitely makes you feel unwanted in a dine Sub shop. Very over priced for the service an Food we received! We will NEVER go back to...

My husband and I have frequented Dave’s Cosmic Subs for years. It’s one of our favorites to order out from, unfortunately though the quality of the food has declined. They have removed many items off of their menu which is disappointing but also I can understand this as I’m sure costs have gotten higher and it makes it harder to have a wide variety of choices. We could have dealt with just that. However, the sandwiches are no longer the same. Our sandwiches we ordered today were less than mediocre. The subs barely had anything in them where Dave’s subs used to be stuffed. The bread did not seem toasted. And we ordered a sandwich online that has coleslaw on it and instead of a quick courtesy call, they just delivered it to us with no comment. It wasn’t until we got home that we found on the sub wrapper it had written on it “San Fran - Out of Coleslaw”. We would have chosen another sub as there wasn’t much of anything left on the sub. Just very disappointed in the direction this location specifically has taken. We both agreed that it has lost its draw and will not be ordering from there in the future. Such a bummer as it used to be one...

I am very disappointed by my experience here. I came in with my family and you can very clearly see on the receipt that I asked for no black olives and black olives were I put on that I had to pick out. I also never asked for this to be a wrap. Based on the website, I assumed this was a sandwich so that didn’t think I had to say I wanted this as a sub. Also it’s a natural thing for people to say if they want to dine in or take it to go, so my brother said it was to go. Monique was very rude about this and basically said “I’m about to close so you can’t dine in anyways.” To be fair, the chairs were up, but I don’t think many places start putting things up close to an hour before closing. Online it says the place closes at 8:00pm and you can see on the receipt we ordered at 7:12pm. I can understand if it was closer to close, but this was a little less than an hour out. I’m very disappointed.

Edit: I started reading some of the other reviews and this seems like it is not just a one off issue. There are a few other reviews mentioning rude staff and poor / incorrect food. Service like this is what...