Swadee Thai house — Restaurant in Emmaus

My husband and I LOVED the food here the first few times we went. Their food is very well made and flavorful and we were impressed with the ambiance inside and authenticity of their meals. We thought this would be our new go-to restaurant and have been here at least 4 or 5 times since moving to Emmaus a month ago. However after the experience we had today I can say we unfortunately will not be back. We called in for pickup two orders of chicken pad thai which is basically the only thing we order from there because we loved it so much. We got home and opened our dinners to find that they had not given us pad thai but drunken noodles. No big deal, mistakes happen, right? So my husband called the restaurant to let them know about the mix up and simply asked if he could bring the food back to switch it out for the correct order. The guy who answered the phone got extremely defensive and rude saying things like “Listen, I do this 5 days a week and I know what you said. I heard drunken noodles. You can exchange it but that’s not what you ordered”. We have literally NEVER ordered drunken noodles at any restaurant before in our lives and I was standing right next to him when he placed the order over the phone—he very clearly said pad thai with chicken. Instead of just apologizing for the mix up the guy continues to argue with him over the phone and insist that he is right and my husband was wrong and has no idea what he is talking about. Just fix the problem and move on! When we went back to the restaurant to switch out our food the guy was there to give us our food and again was extremely rude to my husband. My husband told him how disappointed he was after the way he was spoken to on the phone and there was no apology given, the man just stared at him and then said “If I didn’t believe you I wouldn’t have gone through all this trouble to remake it, okay???”. The way he spoke to us was just so extremely rude and disrespectful and we are beyond disappointed in the customer service we received. This place has good food but after the way we were spoken to today we will take our business elsewhere....

It was so-so. The atmosphere is very nice and the service was great. The bang-bang shrimp, which we had for an appetizer, was the best I've had. My duck on the other hand was overcooked. In a party of eight, my entree (the three-sauce duck) was the last to come out. The waiter said it was because they wanted to make sure it was "crispy." Well, it was crispy alright. I got a lot of chunks of overfried duck skin that were hard and inedible. The pieces of meat I could find were fairly tender, but the sauce was so overly sweet that I hardly wanted to eat them. I couldn't finish my dish even though I was hungry. I also thought the portion of Jasmine rice that came with the dish was puny. I then decided to order Thai iced coffee. That's easy to make. They couldn't mess that up, right? Wrong. It was bitter and overly sweet at the same time. It tasted like it was made with old coffee, to be honest. I didn't finish that either. I would be willing to try this place again because the others in my party seemed to enjoy their meals. Perhaps I was just unlucky. But I won't be...

The male host was very rude from the minute we walked in. We arrived at 5pm and there were exactly two other people in the whole restaurant and they looked to be just about done. The host asked if we had reservations. We stated we did not. He walked us over to the seating area and gave us a choice of two seats and proceeded to say, “if you would have made a reservation you could sit anywhere you know”. Once we were seated he reminded us to make a reservation next time so at this point we did not even really want to stay but since he seated us in a practically empty restaurant we stayed. About 10 minutes go by and the host that sat us asks the women behind us if they needed any water or anything but he still had not gotten us water, asked if we knew what we want, or even acknowledged us. After 15 minutes we just got up and walked out. As we were leaving that same host that sat us and never acknowledged us said, “have a good weekend” as we left without ever even being served water. This host was super rude and we will not be going back. We never even got to...