Pizza Hut — Restaurant in Englewood

The ordering process for a home delivered order was not overly complex and it was easy to change selections to get just what we wanted. In addition to the Pizza we ordered, we also ordered 8 Boneless Wings, and 4 bottles of PEPSI. The order was quantitively correct, but the Pizza was lacking qualitatively. The wings were OK, nothing special with very heavy breading, but flavorful and a little too salty.

We have seen so many Pizza Hut commercials recently describing the Detroit Style Pizza with 80 Pepperoni slices on it and it sounded interesting, and very meaty, but maybe too much Pepperoni. The Detroit Meaty Deluxe with Bacon, Italian Sausage, Crispy Cupped Pepperoni, and Premium Tomato Sauce sounded to be more to our taste preferences, Meaty and lots of flavors. The prevalence of food commercials with beautifully prepared and photographed products is so common, and the reality of foods actually presented to customers can be disappointing.

The most visible meat on the pizza we received was Italian Sausage, with Bacon not visible at all, and very few Pepperoni seen before digging in. The Sauce looked almost chunky, and was the best part of the pizza that was delivered. The Pizza was pre-cut into 8 rectangular pieces. The sauce had a rich tomato taste with not too sweet or salty flavor with little flavor filled bits of onion, and lots of garlic. There were around 6 small (3/8-1/2") pieces of Italian Sausage per slice, and 3 or 4 Pepperoni slices per slice, with no bacon at all on any of the 5 slices we ate. I have eaten one of the leftover pieces this morning, and found THREE slices of Pepperoni, FOUR small and FOUR miniscule pieces of Italian Sausage, and absolutely NO Discernible Bacon on this slice, or any others.

The Pizza we ordered, the Detroit Meaty Deluxe at $13.99 was $2 more than the 80 Pepperoni Detroit Double Pepperoni Pizza so grandly displayed over and over again on TV, so we were expecting a meaty treat. This has been a very disappointing experience. The Sauce was the best part of the Pizza, the Crust was such a big fraction of the Pizza, and it was tasty due to it's proximity to the Sauce and Cheese. The lack of meat is the deal breaker and very disappointing, and why we may never order pizza from The Hut again. That's what we get for believing ANY Food Commercials. We will continue getting Pizzas from The Bonnie Brae Tavern where my 95 year old Dad has been a customer since 1932, and my first visit was in 1955. Their Meaty Pies, actually deliver. I have images of the last three slices of the Pizza Hut Meaty Deluxe if you would like me to provide...

If I could give 0 stars, I would. Every time I order here, the employees cannot read a simple ticket, causing the delivery guy to forget something as little as 3 dipping sauces for the wings. I call the store at once to inform them of their mistake and ask for them to bring the missing item immediately. Please note I live only 5 blocks from the store. After waiting 15 mins I call the store to check on the status and the lady states the previous employee didn't put in the request, but she would get a person out right away. Another 15 mins goes by and I have to once again call them. This time speaking to the supervisor expressing my frustration of their unprofessionalism and requesting a refund. Instead of giving me a refund, the supervisor goes on a rant basically saying it's not their fault that they forgot an item. Not only did the supervisor not refund the item, but I had to wait another 15 mins for the delivery guy to show up. Total time it took from the first time calling the company to alert them of their mistake: 45 mins to drive 5 blocks. And now I have cold wings....but hey, it's not their fault. My advise to anyone ordering from this store is to call them after placing your order to keep reminding them of your order. Maybe then you might be as lucky to get everything you ordered but with the amount of times this has happened to me, the odds are not...

Bad experience with carry out and overall pizza quality. When I arrived, I messaged the store to inform them I was waiting for my pizza. Did not receive a response after waiting for over 10 minutes. Called the store and it just kept ringing and ringing and went to the call center with no response from anyone. Finally I just got out of my vehicle and went inside to get my pizza myself. Before I walked in I noticed a Pizza Hut employee sitting on the ground leaning on the outside wall with half her shirt up exposing her torso, sitting there smoking a cigarette, with no professional appearance at all. Upon entering the store I went to the counter and was told from someone in the back that they will be right with me. Some minutes passed and someone finally came to the counter and game me my pizza. I took my pizza to the car and me and my wife noticed that it was cold and not even warm. This is the worst service I have ever received from Pizza Hit. I believe I’m done with...