Subway — Restaurant in Enon

Absolutely Disgusting and Traumatizing! We Will Never Return!

Our experience at this Subway was one of the most heartbreaking and disgusting encounters we’ve ever had — one that left my 10-year-old daughter in tears and completely traumatized.

During what was supposed to be a simple meal pickup, my child was wrongfully accused of flooding the bathroom — something she had absolutely no part in. This was our very first visit to this location, yet the new owners falsely claimed she had done it before. Why? Because in their eyes, apparently, all Black children look the same.

The situation was not only handled with complete disrespect, but their “solution” after humiliating my daughter and calling both her and my wife liars was to offer an applesauce. As if that could erase the emotional damage or the blatant prejudice we witnessed.

It’s deeply disturbing that people of color can weaponize racism against their own community — a painful reminder that ignorance knows no boundaries.

This experience was beyond unacceptable. It was traumatizing, discriminatory, and downright disgraceful. We will never eat at this location again, and I hope no parent ever has to watch their child be treated with such cruelty....

Poor service with my online order. Time for pick up changed after I got to the store. Likely due to in store business. However, in store customers continued to be served ahead of my online order. After waiting for 15 minutes past the schedule pick up time, I asked for a status. A woman behind the counter snapped at me when I asked and said: "It will be on the shelf when it's done." I didn't deserve that response after waiting and watching 7-10 new customers get their order before mine was done, 30 minutes after the original pick up time. It was clear this store was prioritizing in store business ahead of any online orders for some unknown reason. I have not had this experience at other stores. Rating is for poor...

Ordered and paid online on Feb 21 at 455pm. Credit card was billed and pickup time of 545pm. When arrived at this location Enon OH no sandwich. Man at registered said no record of name finished or in works. Showed confirmation on the Subway app he still clueless on order. Told him either the sandwich or refund. Was informed nothing they could do. Raised voice so people in line could hear about this ripoff. A gal that has worked there a while finally said get in line and she would make the sandwich. So after waiting in line finally got sandwich but no reward points. If I hadn't raised my voice so everyone in place could hear doubt I would have...