I’ve been a loyal Dunkin’ customer for years, but my experience at this new location was the most disappointing and frustrating I’ve ever had. When I arrived, there were 4-5 construction workers around the menu board. To be courteous and avoid disrupting their work, I decided to drive up to the window to place my order. However, when I got there, the employee rudely refused to take my order, stating they don’t accept orders at the window.
I understand safety policies, but this was a situation where a little common sense could have gone a long way. I was already in my vehicle, and it wouldn’t have been a big deal to accommodate the situation. Instead, I was forced to drive back around to the menu board, which just created unnecessary hassle for everyone involved.
To top it off, the order I eventually received was subpar. My hot coffee was cold, and the sugar level for a large coffee was completely off—it was undrinkable.
This experience was a far cry from the customer service and quality I’ve come to expect from Dunkin’. Hopefully, this location works on their communication and service, because as of now, I won’t be returning...
Read moreI ordered a large hot coffee with reg cream and sugar, just the way I wanted. The coffee was delicious and hot for this nice morning weather. I bet the food will be as good as the Coffee. Definitely going to try that next time. The service was nice, the employee was very nice and gave me a warm welcome feeling once I pulled up through the window. Definitely will come back to...
Read moreI had an amazing experience at this location! The donuts are absolutely delicious—fresh, flavorful, and beautifully presented. The staff was friendly and welcoming, making me feel right at home. I particularly loved their [Munchkins, Sourdough Breakfast Sandwich & Matcha Latte], which was perfectly sweet and indulgent. Highly recommend to anyone craving...
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