Valerio's Italian Restaurant & Pizzeria — Restaurant in Erie

I will never go here again. This evening, I called in an order for 2 calzones and an order of cheese sticks. 15-20 minutes they said. I showed up 20 minutes later and paid for my food, and was told it would be another 10 minutes. 20 minutes later, after dozens of other people walked out with their orders, a guy walked out of the back and asked me, "What are you waiting for?" I told him, and he immediately went into the kitchen asking about my order. Someone said it was held up by the order of cheese sticks (which is hilarious -- you'll see why).

After a few more minutes, someone else came out of the kitchen, handed me a few boxes, and I left. When I got home, I was appalled. They only gave me one and a half calzones -- while charging me full fare for each. The calzone crusts were only half-cooked -- it tasted like raw dough. And the order of cheese sticks that supposedly held up my order for so long was the biggest ripoff I've ever seen. They charged me $5.25 for a handful of small microwaved cheese sticks that I could have gotten from the Burger King value menu for 99 cents.

When I called to complain about the order, they said they didn't even have a record of my order. They asked me if I remembered what my total was, because they told me they don't record it.

Never again. What a mismanaged dump this...

Ordered at 9pm. They called at 930 to verify the sauce that we ordered for the wings. Said it would be on its way soon. Great. 10 rolls around still waiting. That's okay. 1030 now okay getting antsy. 11 now. Still nothing. Tried to call back just to cancel our order and they never answered. Rang and rang and rang. Our food never came. I called to speak to the manager the next day and the shift manager said I'd have to call back tomorrow to talk to the GM because she couldn't help me. So I called back to talk to the GM. Expressed my irritations with never recieving our food. She honestly didn't seem to care at all. Told me well you didn't pay for anything so there's not much I can do and it just seems strange. Almost like she didn't believe that I didn't get my food. Really unsatisfied with her response. I worked all week didn't have dinner food and didn't want to go grab something. Said let's just order delivery. So we picked through whatever scraps we had in the house and that was our dinner. So needless to say I'll be spending my money somewhere else from now on. Don't want to go somewhere where my money and time isn't valued and...

I phoned in a order of a Sasquatch seafood pizza with everything on one half and no onions, no olives, and no mushrooms on the other half. When I asked the order taker what size is the sasquatch, he didn't know, so I asked if it was round or rectangle. He answered 'It is rectangle'. So I asked 'Can you guess if it is 18" by 12"?' He couldn't , so I asked how big is it in centimeters? No clue, so I said it has to be at least a foot, since it is a Sasquatch (Bigfoot joke was way beyond his understanding of measurements) So when I pick up the pizza, it had all the toppi gs on one half, (like I ordered) but the other half had ONLY shrimp fake crab and onions. NO cheese or sauce, so the toppi g rolled off the pizza when you tilted it just a little to lift it out of the box. We were flabbergasted when we were trying to figure out what could have went wrong. I repeated my order slowly twice because the order taker didn't seem to quite follow along. What we did get was good as usual, but it wasn't what we were expecting...