Popeyes Louisiana Kitchen — Restaurant in Everett

For a national chain fast food restaurant, Popeyes makes the best chicken out there. It’s definitely my favorite fast food place and well, we all have our cravings.

I wish the restaurant loved their customers back. For some reason there are no Popeyes locations along the I-5 corridor between Federal Way and Everett. Even stranger, there are two up In Marysville. For us, if we want Popeyes we have exactly one choice. Sadly, this choice isn’t stellar for the customer experience.

The bone in chicken is usually phenomenal if you go get it yourself. But we are a 25 minute drive away, and since I had brain surgery I can no longer drive due to neurological problems from removing a large tumor.

The Everett location is a franchise. They choose their own prices and don’t honor any promotions at the advertised price. The app will have a full page ad for a promotion, with the price that matches their commercials, and when you add to the cart the price is higher.

If you order delivery through the app, prices jump even higher than the dine in/pickup price. $10 for a large coleslaw is shocking. On top of that there are delivery fees, then they use DoorDash anyways. I have a DoorDash membership, but when this location charges more than the company normally charges, then inflates the price even more for delivery, I’m at least going through the app and using some kind of promo to help compensate. In fact, I compared the price of the exact same order to dine in vs delivery for 2 people. It was more than double for DoorDash delivery, and that’s before the $12 driver tip!

With delivery you are at the mercy of whoever is working and their work ethic. I started to feel this store has a policy on what they give to customers who don’t go in person.

Last time we ordered we felt we hit the jackpot because the 10 piece family meal correctly had all the listed pieces. Usually, we end up with 3 small thighs, 4 drumsticks (2 are always thin and missing most of the batter), and 3 wings that have one bite of meat and you have to hunt for it. But still, the $30 meal through the app beats paying over $40 for two meals on the menu with 4 less pieces of chicken and biscuits.

I won’t order any of their flavored wings again. Both times what I received were small, dried out, and what seemed to be re-fried or sat under the heat lamp for an eternity. The minuscule amount of meat left was rock hard. Same with the tenders- for the incredibly high price they are, imagine what it’s like to get an order where there are 2 regular pieces and the rest are all the size of your pinkie finger.

I feel that because this has been consistent for years, they must have a policy to dump the small and old pieces on delivery customers since we can’t just walk back inside and tell them that this isn’t acceptable.

If you have an issue with your food or are missing an item- forget about it. Ordered Mac n cheese and paid for the up charge but they are out? They’ll give you a replacement but never refund you the difference. Same with dessert items. If they are out, they’ll let you know but you don’t get your money back.

I did manage to get a response once over a catastrophe of a delivery. I got a whopping $10 refund. By refund they meant credit on my account. But you can’t use your own account (MY MONEY) along with any promos or point redemptions. So no $29.99 10 piece meal if god forbid I want to use my own refund to pay for it.

Like my parents said when I was a child, I’m not mad, I’m just disappointed. I ran restaurants for over 25 years. I know the costs for bulk chicken and all the starchy side items. It’s probably the least expensive truck order compared to anywhere else. It’s hard to turn a profit running a restaurant. But when you assume the responsibility of owning one, set some standards that benefit the customer. At bare minimum, give us what...

Popeyes’ food is great, but if you go to this particular place, be prepared that if you complain about them messing-up you order, and leave out food that you ordered and paid for, you will be yelled at by the staff when you come back to get what you ordered and paid for 🤬

In my order today, I was, amongst other, supposed to get 2 chicken sandwiches. When the bag with food was handed over, I asked if everything was in the bag. I was told ‘Yes”, so I pulled forward from the drive through window in order not to block it for the next customer. Out in the parking lot, I checked the bag, and didn’t find the 2 sandwiches, so I had to go around through the drive-through to get them, as the store is closed for entry due to COVID-19 restrictions. Back at the “ordering stand” I told that the 2 sandwiches were missing, and was told I would get these up at the delivery window. I also asked if they would replace the fries I had gotten, so I wouldn’t bring home stone-cold ones. Rather than only doing it at the delivery window, I thought it would save time if I did it at this point in time, but the person in the store apparently didn’t understand my question, so I repeated it. Suddenly a woman’s voice, to my surprise, yelled at me to go to the delivery window. When I arrived there, I asked to speak to the woman who had just been yelling at me. Waiting for a minute or two, a female, manager I guess based on her work uniform, came to the window. I asked, in a stern voice, I admit, if she was the one yelling at me. At first she denied, then after a bit fort and back, she confirmed she was the one, and told me that they hadn’t been able to hear my question. When I asked again, if they would replace my fries, she now appeared pretty upset, and told me I was not nice, She told me she just wanted the receipt so she could see I what I had ordered. I wanted to hand the bag with the food back to her as well, so she could check it and also replace the cold fries, but she sternly rejected that. “I can’t take it back”, she said. All this was now going on with raised voices, and then she took the receipt and closed the window. A minute later the employee manning the window came and asked me for the bag with the food and said the whole order would be replaced - which it was.

We like the Popeyes food, but the service at this place is way below what one should expect, and it makes me wonder if I shall drive downtown to Seattle instead, even though its 15 miles further from our home.

By the way - I never received an apology for the...

Amidst a culinary tapestry adorned with diverse flavors, Popeyes, with its unmatched prowess, reigns supreme. A pilgrimage to this establishment evokes a symphony of sensory delights, transcending mere gustatory ecstasy. Allow me to expound upon the delightful nuances that adorn this gastronomic sanctuary, where juiciness and crispiness intertwine to create a harmonious feast for the senses.

Firstly, let us extol the crown jewel of Popeyes' offerings: the chicken. With each succulent morsel, the palate is transported to a realm where the harmony of texture and flavor converges. The outer shell, expertly crafted to a resplendent golden hue, manifests a symphony of crispy crackles that elicit an audible homage to culinary mastery. Underneath this golden armor resides a succulence unparalleled, akin to an oasis in the desert of mundane dining experiences. Each bite releases a torrent of savory juices that dance delicately upon the tongue, leaving an indelible impression that resonates long after the meal has concluded.

Moreover, Popeyes' abode exudes an atmosphere steeped in conviviality and warmth. The ambient lighting, tenderly caressing the space, fosters an ambiance that effortlessly marries elegance and familiarity. The harmonious medley of soothing colors and comfortable seating arrangements sets the stage for an unforgettable dining experience. The hospitality of the staff, poised as custodians of gustatory delight, ensures that every encounter is imbued with a genuine charm that resonates throughout the restaurant's expanse.

Yet, as with any culinary utopia, Popeyes is not without its imperfections. At times, the flux of patrons seeking solace in its hallowed halls can lead to a commotion that disturbs the otherwise tranquil symphony of flavors. However, this minor quibble pales in comparison to the splendorous banquet that awaits the intrepid gastronome who traverses its threshold.

In conclusion, Popeyes is an epicurean sanctuary that weaves a captivating tapestry of gustatory delights. The chicken, with its celestial amalgamation of juiciness and crispiness, remains the culinary pièce de résistance that will forever leave an indelible impression upon the discerning palate. Coupled with an ambiance that fosters a sense of belonging, Popeyes becomes more than a restaurant—it becomes an ethereal realm where culinary dreams are brought to life. A visit to Popeyes is an invitation to partake in a culinary revelation that will leave even the most discerning connoisseurs longing...