McDonald's — Restaurant in Excelsior

Avoid, avoid, avoid.

As a special treat, my 9 year old son and I were planning on having lunch at his school - he was very much looking forward to the day and wanted, of all things McDonalds.

Ok, fair enough.

30 mins before the lunch, I ordered from the app. It was easy to navigate. I placed said order, had my credit card charged and even had directions to the location provided to my phone. '

However, that's where things went awry. Long story short, despite bringing the phone from which the original order had been placed and fulfilling all of the requisite requirements (I had in fact ordered from different McDonalds on prior occasions with this very phone - with no issue), there was no order to be found.

The staff, who were very helpful in a tough situation, scrambled and tried to discern what happened. They initially thought (for reasons I will not detail in the interests of brevity) I did not bring the phone from which the order was placed. When I instantly produced it from my pocket, broken field running ensued. After said scramble, when no order could be located despite proof of receipt and original phone in hand, they offered to make the order for me.

Problem was it was too late. Time constraints were precisely why I used the app in the first place. I had missed the window. No lunch with my 9 year old.

Needless to say, we are done forever with Excelsior McDonalds. It was a fail. A suboptimal memory that I hope will never be inflicted upon anyone else in a similar situation. Thus, I am writing this review as a warning and I repeat: avoid, avoid, avoid. Proceed directly to the McDonalds in...

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