Little Caesars Pizza — Restaurant in Fairborn

Normally I don't have any issues with this place, but when I went there on Saturday, March 9 2019, I had quite a horrible experience. I went there in the evening and ordered a deep dish pizza. I was told it would be about 10 minutes. To kill a little time, I went next door to Family Video to browse around. I was gone for about 15 minutes and I returned to be told that it wasn't ready yet. That was fine. I'm a pretty patient person, so I just stepped back and waited in the lobby thinking it wouldn't be long. About a half hour went by and I hadn't heard anything, do I walked back up to the counter and politely asked if my order was ready. The girl at the counter looked in the oven warmers and didn't see it, so she came back to me and said it wasn't ready yet. Me being the patient person I am, I just said, ok thank you, and returned to waiting in the lobby. Time kept going by and more people were in and out and I still didn't have my order. At this point, I had been waiting inside the lobby for over an hour and I was getting irritated and losing my patience, but once more I went up to the counter and politely asked if she could check to see if my order was done yet, and she looked again and told me no. So I go back to standing there waiting and the manager finally asked what I was waiting on. I told her and she went to the back to make it. Apparently they were having problems with the printer that was printing the orders and it wasn't printing, so my order was never seen by anyone. So, I understand that machines aren't perfect and mess up sometimes. Same with people. I'm mad about how the situation was handled. You would think that after asking where my order was twice, and seeing me stand out in the lobby for over an hour, that the girl at the counter should have told her manager or one of the cooks or something, but no. Finally, after over an hour and a half of standing in there waiting, I had my order. They didn't offer me anything for the inconvenience, not a refund, or a free pizza or anything, and I would have been fine with that if they could have at least apologized for the long wait, but they couldn't even do that. I'm not one to usually complain. I try to give people the benefit of the doubt, but the service I received was appalling; so appalling in fact that they have just lost a customer. I will not be returning to that store because they don't know how to treat customers. If they keep treating people like that, they're going to be going out of business before you know it. ...

Pizza was the best Little Caesar's I've EVER had. I tried to order online but wasn't able to. This stunk because there are deals on line that you can't get by calling in. The guy I spoke to over the phone understood and apologized but couldn't get the online deal I wanted. However! Upon arriving at the location, we were greeted immediately. Super friendly. The same guy I spoke with over the phone helped us at the counter. I didn't get his name but would be happy to describe him. He might have been the only one there.... but he was efficient & friendly with the customers in front of us and took great care of us too. Kudos to him. Kudos to whomever made our order. We will be back. All of this being said, I was nervous ordering from this location. Not any more! Thank you. 4 stars for service ONLY BECAUSE I COULDN'T ORDER ON LINE. (and my daughter didn't get any cookies 🤔... she watched the lady in front of us get bags of cookies... she wondered where her cookies were... we didn't ask for any, and we don't know if they were really cookies to begin with or if you have to...

2nd time ordering from this location and still not impressed. Had an online coupon on their site, had 20 to spend, kids' Birthday money is tight. Could get 3 pizzas with my 20, 10% off, awesome. Except the website said error try again later. 45 minutes and 4 tries later I call the store. Explain what's going on the employee gets the manager. He had an oh well attitude and I get a we have nothing to do with the site. Sooo I say well you can just do the discount at the store? He said only if I had a physical coupon, what to do screen shot the website? He says nothing he can do would you like to order???? Fine I place my order 2 pizzas no coupon for me, thanks!!! The lack of caring is obvious, atmosphere is like a morgue. I pull up and the employee, whom sounded like the manager I spoke with on the phone is standing 3 or 4 foor from entrance smoking. Isn't there a law about smoking right by a public entrance? Anyway he was nice enough to hold the door and wash his hands before strolling leisurely to the register. Asked what I wanted got my preorder, not impressed,...