Dairy Queen Grill & Chill — Restaurant in Fairfield Township

I usually don't post negative because I understand mistakes happen but tonight was awful. We went in and ordered 3 meals and asked for the desserts to be made after. I know the girl heard because she said hold on let me make sure I ring it right. When we got our food we were missing our sauces and my daughter's side was wrong. I didn't say anything and just let it go. When we started eating the worker came over with my daughter's blizzard. I said oh sorry we wanted this after. She said, "Oh well they made it now" and set it down and started to walk away. I noticed it was melting all down the side and so I said wait this is all melted (it was a Reese blizzard so no sauce to make it runny) how did you flip it like that and she said she did it at the counter and then walked away. We started eating and I looked at the window and saw a shake there (the other treat we ordered for after) but I assumed it had to be someone else's because they knew we wanted it after at this point right? So we finished eating and I went up to wait in line (behind another family who was having their blizzards remade because they were wrong) to let them know we were ready for the shake. As i was waiting a girl working the drive thru was dropping f-bombs. Which was upsetting because my 2 little kids were there and the family beside me had little ones and if I heard, I'm sure others heard too. I then asked for the shake so we could leave because I was upset at this point. The girl goes "oh look they just made it" and went to grab the shake that had been sitting there. I said "no they didn't it's been sitting there almost the whole time we were here." She replied " no I just saw them make it." I was flustered at this point and repeated "no I saw it up there shortly after you brought our melted blizzard." She put her hand on the side of it and said "well it's still cool so it could only have been like 5 minutes" and picked it up and set it on the counter and walked away. Like I said I get mistakes happen, I get people have a bad day, but this was all around a terrible experience. I know Columbiana is closer for me but this makes me think more about taking the extra couple minutes to go to North Lima. Do...

Updated: 7/15/24 If you're placing a mobile order, do so REALLY close to the restaurant. The past 2x I've placed (10 minutes away) and the blizzards were so melted! Like they were sitting on the counter until I arrived. Food has been delicious and accurately bagged. Also, sometimes I wish they'd pay attention to my order... if I pay for extra toppings, I expect extra toppings. If I pay for an extra BBQ sauce, don't forget my extra BBQ sauce. Hopefully they'll improve on that soon. Otherwise, this is our go to DQ.

[Photo attached is a super melted, "extra extra" cookie dough blizzard...which it hardly had any, it was mostly vanilla.]

I know this place is busy, and normally, it's been good. But I don't recommend mobile ordering with curbside pickup. Once they messed up the order and gladly fixed it, after I walked back inside. Another time we sat for 25+ minutes (after calling and letting them know we arrived) before I decided to walk inside to retrieve it myself. Someone got my order from the freezer and never apologized nor cared about the inconvenience it caused me. Just drive through, they seem to move cars through pretty...

I wrote a previous review, but as of today, 11/5/24, I’m posting another one. I saw JOHN, which I remember from the old place by the park, and was transferred to the new place. So I asked to speak to him. I was blowed off as a Customer. He wouldn’t take the needed time to hear what I had to say. Not even two minutes as I told one of the workers to relay to him. He still couldn’t/wouldnt. Another lady, possibly another Manager, heard me out. All I wanted to say is that the food was great, cooked and served, and the Cashier was very pleasant and both the Cashier and Grill Cooks needed to be recognized for their service. As JOHN, I know youve been working for DQ for many years. Watch how big that head of yours gets my friend. I hope the OWNERS get notifications on this matter. Remember, CUSTOMERS FIRST. Again, to the Cashier and Cooks today, great service, and thank you. You were recognized by my family and I. We go out of our way to come to that specific location to eat and enjoy our treats, maybe we should...