Wendy's — Restaurant in Fairfield

Went through the drive-through and ordered 2 combo meals. Fries were cold and soggy. 1 sandwich was wrong. I ordered a ghost pepper chicken and ended up with a different style sandwich with a spicy patty. Tried calling several times, and it would just ring, or the 2 times they answered, they picked up and then hung up. I took the wrong sandwich back inside and put it on the counter. The manager ignored me until I said, "Excuse me, this is wrong. It's supposed to be a ghost pepper chicken. The cook in front of me and another customer keep saying, "What's wrong with it?" Then the manager said, "Just make it again. I'm trying to make her happy." Happy? How about making it correctly and providing what I ordered and paid for. Then the manager handed me another sandwich in the bag. I went back to my car, and it was a ghost pepper sandwich with plain chicken, not the spicy patty. At this point, I was done. I have gone to this location before, and the service has been ok SOMETIMES. But this was a whole different level of rude lazy and/or lacking of training. The worker shouldn't have argued with the manager in front of customers. The manager should have either addressed it as a trainibg moment if the worker truly wasn't sure whatthree sandwich had on it OR made it himself to make sure it was correct. It takes a REALLY BAD EXPERIENCE for me to ever give a...

I just rolled up to this place. There’s a line of cars to the street there’s people inside, but the doors are locked to the outside. Whoever came up the concept to lock doors on a restaurant thinking it’s going to help the restaurant manage the business clearly doesn’t understand business, or what you did was seeing it logistically I live close to this Wendy’s (rt 4 Fairfield) If I really want Wendy’s I’ll travel in order not to order from this Wendy’s anymore and I’m tired of hearing the excuse of understaffed everyone’s understand and we’re all trying to make it work I suggest you guys do...

I think I will come to this Wendy's from now on. I had a single with cheese and it was the best one I have had in the Hamilton/Fairfield area. My friend got the new item loaded nacho Burger and he said he liked it except for some crunchy things inside. I had the fries and Frosty and everything seemed fresh and as usual..fast service. The lady taking our order at The counter could have been a little friendlier and she didn't seem to know about some of the foods that were served. Other than that minor complaint we will...