Sonic Drive-In — Restaurant in Falcon

By far the absolute worst service I’ve had. We waited over 40 minutes for 5 drinks. The girl on the headset could’ve cared less when I pushed the button the second time. She actually asked if she could take our order despite ours not even having come out yet. When I asked if there was any info on the drinks she literally asked “is that all?” And then poof… the little red light was off. I had to get out and walk up to the little pavilion which had two employees sitting down staring deeply into their cell phones. So much so that neither bothered to look up while a paying customer was trying to get attention. Selena was the only one delivering food. The only one to offer an apology and any sort of explanation. THE ONLY ONE… that is the dumbest decision management could ever make. How in the world are you going to have one person delivering food while it is no less than 90°F out and allow two employees to be on break while food is backing up? None of our orders were worth it. Shakes were melted, and the slushes were watery due to the ice having melted. And the two boys on break??? Oh yeh… they were already sitting down when we pulled up. Doesn’t anyone check to make sure the breaks are regulated? Or are they an hour long? Why is an employee break priority over subpar service and even lower standard food? I mean I guess it’s all good for them since the food was already paid for with a card, huh? Why bother with customer service if your management doesn’t require you to actually work? Must be nice collecting pay to show up and do nothing. Congratulations on keeping a subpar substandard that seems to sweep the fast food out here in this area. We certainly wouldn’t want the paying public to think fast food is quickly ordered and processed, let alone keep in mind the hospitality part of being in the Food Beverage and Hospitality industry. I am willing to bet you have one hell of an employee turn over rate. Free tip.. Fish stinks first at the head. Get a new manager who will put in an effort to make sure those timers are...

We have had a lot of luck here with the food tasting good and being what we ordered, but there is a serious management issue that is a never ending problem of bait and switch tactics and over charging. Two easy examples of this come in recent visits.

1. Come in, and order a meal, but wanting a small (which is the size it comes at). Order the meal but have the cashier come back and say "Sorry, but we are out of small and medium cups, so you need a large." Not worried about a free upgrade, I verify that it is indeed free and get told "No, you need to pay for the large." So even through asking for a manager, because they ran out of small and medium cups, they were forcing everyone who ordered to upgrade their meals at cost to the customers. I ended up leaving without getting anything because of that.

2. Do not order a Master's Milkshake, especially the Oreo Chocolate. You will be charged 10 cents more every time. As the manager said, they do not have a button for the Oreo Chocolate Master shake so they simply input it as an Oreo Shake (which is the Master Shake's price) and charge an extra 10 cents to get it chocolate as an add on. Every time, and they just blame the menu as having the wrong price, which is the same since we first went to this Sonic 9 months ago, and what the app says it costs. Order on the app and it is the right price, but try to order at the stall or drive through and the place will charge that 10 cents and make it a massive fight to remove.

I have also talked to the manager a couple times about these issues, and they just do not seem to care. The waiters and cashiers are nice, often friendly, but the management does not seem to care at all. If you put in input through the site, at best you get an empty "Thanks, we will look into this", and often you just get ignored.

I would, honestly, recommend going to any other Sonic, its just better overall. Though this one has, thankfully, finally filled in the caverns they called pot holes in their parking lot. That makes it nicer, and...

If I could give ZERO stars I would! Several times I have been here thinking it's just an off day for them, maybe they just came out of a big rush and are trying to recover ...whatever the case may be, i was trying to give them the benefit of the doubt but today took the last slice of cake! I sat in a stall as I was planning on eating in my car before heading home and I pressed the button, waited 5 minutes and the butto ln had stopped blinking and the message on the screen that usually says the red button has been pressed, we will be with you shortly had changed back to press the button to order ...after three attempts and seeing other people pull into other stalls and hearing that their order is being taken right away I finally get frustrated and call from my phone to tell them something must be wrong with that stall. 1st off, the person who answered the phone spoke so slowly had me questioning if they were slow upstairs or stoned out of their mind. I inform her something must be wrong as I tried 3 times to order and I'm very hungry can I get some help ...she proceeds to tell me that she can't take my order over the phone and there are no carhops to come take my order right now and that I would have to go to another stall or to the drive through. I look to my left and the drive through was getting backed up because the same cars that were waiting there when i got there have NOT moved an inch and more cars have joined the army of people waiting to place their order ...I didnt find this fair as I was already waiting for 20 minutes to place my order so why should I have wait another 30 minutes?? She hung up on me ...my family and friends will not be back. If I want sonic, I'll go to the springs where the food is always hot they are always fast and the customer service is awesome! Good riddance...