Hardee’s — Restaurant in Fargo

This is more about the staff at a particular location, but the experience was so dismal that I feel obligated to speak. I ordered 2 Primal burgers for me and my roommate. A few minutes later we started to dig in, only to discover our burgers were missing sauce. Having already consumed a Primal a week before the absence of sauce was very noticeable. We returned to the store to rectify the situation. The location apparently was having staffing issues and closed their lobby, so we were forced to enter the drive thru line. At the speaker we were told to wait 2 mins. The Driver, while slightly impatient at this point already waiting in the drive thru line for a small amount of sauce, refused to wait and began to explain our sauce shortage situation. The teller instantly started to defend the amount of sauce on said burgers, claiming to have personally witnessed the sauce action first hand. I'm immediately confused by his instant defensive stance. Surely the amount of sauce wanted on said burgers is only important to one party, that being the customer. Apparently this individual was capable of perfect recall and possessed mind reading abilities that was so intuitive that he knew more about how much sauce was desired by the customer, even more than the customer themselves. After waiting some 20 or more mins to reach the drive thru window for the requested sauce, the driver attempts to explain the situation in an arguably more assertive manner. This causes the teller to double down on his abilities of sauce application viewership. I must add here that the teller has yet to add any remorse, minor apology, or even a desire to rectify the situation. He is apparently compelled to defend the maker's ability to apply sauce and his ability to identify the amount of sauce wanted by his customer. To his credit he did add at the end of this occurrence his ability to get more sauce, with an inflection of dismissal. After waiting an obviously intentionally drawn out period of time to acquire 2 samples of subconsciously unwanted sauce, driver attempts to explain displeasure of treatment and sauce disparity. Driver even attempts to show psychic teller evidence of sauce disparity first hand. Teller refuses this, because he insists he knows the exact amount of sauce added to burgers through memory alone. Once again reminds us of his ability to witness sauce application action of burger maker. Still no attempt at de-escalation, remorse, or even a desire to achieve sauce satisfaction. Driver adds more words of displeasure, mild argument occurs about the teller's ability to witness sauce application. Driver asks for name of employee, in a passive aggressive maneuver, to imply intention to bring this situation to a higher power. Driver accepts sauce and starts to pull away in a huff. Before the vehicle leaves hearing range, the teller straight up insults driver. Calling her a "Karen", which I will let you look up yourself if you are ignorant of this phrase. A stunning display of inappropriate behavior for anyone, let alone a paid employee that directly interacts with customers. I hope this becomes a teachable moment for the teller, who's name is Andrew and works at the 45th Street Hardee's in Fargo ND, but I'm a realist. Thank you for allowing me to rant. If any tellers are reading this... and a similar situation comes up, Please just apologize and calmly rectify the situation. Only the customer gets to judge how much sauce is how much...

My husband and I stopped through the drive thru at the 45th street Hardee’s in Fargo ND near the round up saloon. We ordered our food and there were about 4 cars in front of us pulled off to the side waiting for their food. We only encountered a gal named JoJo (red hair). She was the only one taking the orders and delivering all of the food to the customers having to run outside each time. At the time we seen several others inside the store but not helping. JoJo we could tell was swamped trying to get everything to everyone in a timely matter. We let her know she was doing a wonderful job. The tears fell as she said she was worried about not going fast enough and afraid of getting fired. Both my husband and I got out of our vehicle and gave her a big hug and again told her she was doing a great job! We ordered two # 13’s with a hi-c and a coke. Our total came to $17 and some change around 820 pm feb 16th 2021. As we drove away the gentleman in front of us rolled his window down and gave us a thumbs up and said thank you for giving her a hug! We don’t know this gal, our first encounter, however just this experience tells us something isn’t right with management or training. She was a sweet girl that maybe needs a little guidance. Both my husband and I are in retail and know the importance of training and guidance and if one of our employees was having a hard time keeping up, you better believe we would be right there to help! No one did that for her. We’d like to see her again! Honestly, with training and guidance along the way along with the help and support of management, you can help in the success and long term employment of good people. They need to be valued to value their work that they do each day! Companies grow when you work as a TEAM. Just our thoughts. Please recognize this gal JoJo for her efforts of a great job that she did tonight and let her know that she is a valued employee. Sometimes that is all someone needs is to feel valued to keep that smile and your customers coming back. Thank you! 5 stars to JoJo. I’d give 1 star to the others who could have relieved some of the backlog had they just...

Hello there! I think it’s important to share my overall opinion on this place from start to finish. Firstly, when you walk into this place - make sure you’re very careful with the first door, my daughter almost smashed her hand on it while it closed- because it’s closes fast. When she walked in, she was surprised to see the workers and who I thought was the manger, gossip in front of customers my daughter (maybe this was because of her appearance- by that I mean how young she looked and maybe she looked like a person who wouldn’t care). My daughter had a reward on her phone and scanned for it and got a chicken wrap which she asked for it crispy and instead of the woman at the counter telling her coworkers to make the sandwich crispy, she told my daughter that she’ll see what she could do and never did anything about it. My daughter then had another thing she could scan for and for some reason it didn’t show up on the screen (which I get technology can be complicated) but after a few try’s (two try’s by the way) of it not working instead of getting her getting the manager she just sat with the fact that the reward didn’t work, as a worker I believe you should try your hardest and you should even want your customers to be pleased and satisfied. Overall workers are just lazy, don’t want to do their job, and would rather just sit, complain, and gossip. After a few minutes of waiting, my daughter got her wrap and she said it was good so now complaint there! All in all, if you want to come and eat here by all means go ahead, but keep in mind of the service… I honestly feel as though it depends on what time you go there and how old...