Lotus Blossom — Restaurant in Farmington

I have gone to this restaurant for over 20 years. I have always loved the food and the environment this place has had. However, the past couple times I have gone, I can tell that the place doesn’t have the same family value that it use to have. Today we went to eat with our kids, we were seated but had to wait for over an hour before our order was taken. During that time, our toddlers were getting very restless as they were done just sitting. Once our orders were finally taken, we eventually got our food only to find hair in the crab Rangoons and a crack in one of our cups so water drained all over the table we sat at, getting all over one of our guests that went with us. I told the waitress about it and we got some more crab, but it is pretty gross. When we were finished eating, we got up to pay. I paid first and then my wife held my sister in laws foster child while she tried to pay. This 1 year old child has extreme separation anxiety and was crying while his foster mom tried to pay. My wife was then rudely told to take the child out by one of the waitresses there. He didn’t have a jacket on, my wife didn’t know where his things were as she wasn’t his mom, but they made my wife leave with a screaming 1 year old with out a jacket in the middle of the cold season. There was no politeness, no please, just take the child out now. I went in to complain and I was told that there was no manager on shift and that they wouldn’t be back until Wednesday. When I tried to confront the lady who actually kicked my wife and this child out, the ladies behind the desk told me that they all told my wife to leave, not just the one who actually said it. I know what the lady looks like but they refused to give me her name so I told them, fine I would make a complaint against everyone there, as they didn’t want to cooperate and just tell me the ladies name who kicked them out. This use to be a family friendly restaurant, it is not that any more. If you have kids, of any age really, but especially young children, DO NOT EAT HERE! IT IS NOT THE SAME ENVIRONMENT IT USE TO BE! THEY ARE ANTI FAMILY, ANTI CHILDREN. My family and I will never eat here again and it saddens me because of how long I have gone here, but the past few times we have gone, the place is just going further and further...

Wow, just when you think Chinese food couldn't get any worse in Maine, there's the Lotus Blossom! Dried, Dried, dried, dried out pork fried rice that looks more like old meat in rice saturated with beef broth/soy sauce. Chicken fingers of cut up small pieces of chicken breast, dried out after the grease reached the meat and then placed on top of the old dried out rice to hide it. Beef lo mien, that is clearly old, noodles drying out, uncooked onions, no traditional veggies, other than 3 pea pods in the whole order. Oily, old, and gross! General So's chicken was served with absolutely no sauce, also dried out, and with just 2 pieces of broccoli. The food was terrible but the response I received from the manager, Ruth(who probably gave a fake name) was the worst I have ever received from any restaurant manager in my life! Unfortunately, my husband witnessed her having a disagreement between she and her boyfriend while picking up our food, and I think she turned our complaint into an argument with her boyfriend, when my complaint was specific to how the phone was answered and the quality of the food. I have never had someone actually fight with me over the phone like that from any restaurant, and after years of restaurant experience it was just one of the most unbelievable experiences I have had with someone in the industry who should be fired! Unbelievable disrespect, and someone who literally escalated at every turn, when had I received a simple apology for feeling that way, or an offer to replace the food, or future discount there would have been no issue. Unlike a lot of people, I prefer to actually present the problem before giving a bad review. The manager then ultimately pawned me off to an amazing server, who's job it should never be to listen to an angry customer, or deescalate a situation like this, while audibly rolling silverware in the background. Ruth*if that's her name, should be fired immediately, and the wonderful server I spoke with for 19 minutes should be given her job! Being one of the only places in the region to serve Chinese food will only work until you have a better competitor, what then if your food...

I was very disappointed with my visit to the Lotus Blossom today. I ordered two luncheon specials with chicken wings, beef teriyaki, pork fried rice, and chicken fingers. It is obvious that when you buy the luncheon specials, they rip you off by cutting down on the portions they give you. First, the chicken wings were tiny, shriveled up and dry compared to what I received with my last order which was a combination plate. See Photos. Also, the beef teriyaki was half the size that it is normally. See Photos. The egg rolls were smaller than normal. I have been a regular customer at this restaurant as I live nearby. So I know when an order isn't right, and this order wasn't right. Not only that, they have repeatedly raised their prices in a short period of time while reducing the amount of food they give you. At this point, a "luncheon special" will cost you $15 or more, and it is very skimpy. They have just raised their prices beyond what is reasonable. I used to love this restaurant but things are too expensive and portions are too small now. I am taking back the food I purchased today because it is inedible. I suggest you go someplace else if you want good Chinese food at a fair price. These guys are just over reaching on price. I won't go back once I get a refund...