We came here tonight, December 13, myself, my two kids, and my husband. While the food was great, the service was absolutely atrocious. The dark-haired girl with the black jacket and jeans was our server. She came up, obviously very upset that she had another table and took our order. Not friendly, but I thought she would get better.
Nope! When our food came, the pizza came out first, and it took several minutes for the rest of it to be brought out by a different server. She slammed a napkin holder from a different table onto ours, and practically slide the pizza on it, walking away quickly before we could even say anything. No biggie, we were hungry, so we ate. She came and checked on us twice, the first time with an attitude, but I just let her know we were missing our fries and I wanted a couple of extra blue cheeses, she got them and came back later and asked about drink refills and that was literally the last time she came back to our table.
The owner? (I don't know who he was) cleared off our plates after we neatly stacked them at the end of our table and despite she and I making eye contact several times and then finally verbally asking for a check, she still didn't bring it and I had to go to the counter and pay out. That was the only time she was polite with me, is because she now knew I was paying and therefore her tip.
I'm a server too, I have been for 8 years. The way you treated us was unnecessary and uncalled for. If you were too busy to handle us, you shouldn't have taken the table. If you thought we wouldn't tip, it doesn't matter because we were still guests. I might stop by again to get food to-go but I will never dine-in again, especially if I see...
Read moreThe food and atmosphere are okay, but the service leaves a lot to be desired. In my opinion, I’ve received what can be considered basic, adequate service 50% of the time - and it’s usually from the same person. It seems like the rest of the staff are inexperienced and haven’t been trained well. A few act like they really don’t want to be there and they spend a lot of time talking to each other. On two occasions, a waitress has interrupted another in the middle of taking our order. I understand that things come up, but at least let your coworker finish taking a table’s order. Also, if the place is crowded and you’re understaffed, it’s okay to let people know that things may take longer than expected.
On our most recent visit, two people in our party received their pizza well before others received cold sub sandwiches and side salads came out last. We would have also spent more on drinks if someone had asked if we needed a refill. The person that appeared to be a manager did help clean tables and seat people, but he needs to help take up some...
Read moreSo today we went with 3 different couples and myself and sat on the patio. The waitress was nice at first. All took a turn when one of the fathers ordered another beer. She proceeded to tell him no that he already had 3 beers and that there were kids so she didn’t want to do that. Mind you she has no idea who is driving or we walked there! His wife and several friends were there. She said she was just doing her job. I have never been to an establishment where you are allowed or even say such a thing to someone when you have no idea their circumstances. I can understand if he was at the bar ordering alcohol but not with beer and dinner. We have been going there since we moved to the area and we will not be going back. If she had an issue she should have brought out a manager, she’s only 22 years old. I wonder what she says to the locals that sit at the...
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