Subway — Restaurant in Federal Way

We had a horrible experience here today! My family and I decided to go to this location for lunch. I had a coupon, which I received in the mail earlier this week. The coupon was, buy one footlong and drink and receive a second footlong for free. In the fine print, it clearly stated the second sandwich would be equal or lesser value, and the coupon expires 12/12/24. The lady working today had no idea what the coupon was. So, I gave it to her and let her read it. She then told me she had to call her owner. She did so in front of me, but spoke a different language so I couldn't understand what she was saying. Afterwards, she told me I could use the coupon for a ham or turkey sandwhich, and nothing else. Even though it clearly states otherwise on the coupon. I asked for the coupon back and told the employee that I would be going to a different subway. Not only did they lose a sale, they lost a customer. We have plenty of subways around our house. I have no need to return...

Every time I visit ( which will be no more ). They don't show customer concern or have any idea of what good customer service is. Today is Friday February 29th 2016 $6 foot long all thru February! That's the promo. Guy behind the counter says the owner ended the promo because the owned decided it's no longer February. Seriously I never knew Subway owners had that much control on the global calendar. Not to mention they have short changed coworkers, friends and family as well as myself on different occasions when receiving...

Ironic that they didn't take a franchise coupon for a footlong classic sandwich yet didn't tell me until the end. So, instead of losing...maybe a few bucks for honoring the discount, I walked out and let them 'eat' the cost of the sandwich. Shame on Sunway to pick and chose what sandwiches you'll accept the coupon for!!! And, ya didn't even post the change. Poor business practice and customer service. Had to leave the rating of 'food' empty because I didn't eat it. Maybe one of their staff...