Rally's — Restaurant in Fenton

We ordered a cheeseburger only ketchup and a cheeseburger a normal way. They asked me what I meant by Normal , and I said ketchup, mustard, and pickle. they asked me again on it. I told him a cheeseburger only ketchup and a cheeseburger with ketchup, mustard and pickle got to the window paid for it got our pops brought the food out somehow or another. We got a cheeseburger with ketchup, mustard pickle mayonnaise, and tomato not what I wanted was a double cheeseburger with ketchup, mustard, and pickle, lettuce and tomato mayonnaise not what I wanted. I got the window guy what was wrong with the order he called somebody else up to the window had to tell that person and then another person came up the window and had to tell that person twice asked him to make me just a cheeseburger only ketchup I wasn’t worried about the other one they could have the food back that was made wrong. They didn’t want it back. They told me to keep it. I asked him please just make a cheeseburger. They told me I had to pull over the side. I said I cannot pull over the side handicap. I cannot be getting out of the truck and just got my husband home from the hospital and wasn’t leaving him by himself insisted I pull the side so I pulled all the side after them kept telling me that I had to pull the side went over and waited order at 5:35 PM until 6:01 PM to go inside but they locked the door so I couldn’t come inside. Finally they unlock the door when inside said what’s going on after waiting for so long and they said they were not gonna make my food that the general manager said that I didn’t have to make my food because I asked for a cheeseburger only catchup and they said that they’re never taking orders and what they charge me for more than just a cheeseburger only ketchup so they were getting extra money from us. All I wanted was a cheeseburger only catch up and they couldn’t understand that , the young girl got really n Nasty Mentioning my weight that she was a firefighter that her dad only had one leg too bad. I couldn’t get out of the truck to come inside ice all I want is food for my husband because he’s diabetic she said to give him his pop pop there was four of us in the truck we only ordered two burgers and two pops and two fries burger fries that all he wanted was going to the store to get him a orange juice and told me to give him a pop pop but they’re trying to tell me that I didn’t know nothing about my husband’s diabetes that she was diabetic and I was wrong about everything and they were remaking the food because I didn’t know...

Really going downhill. Had a odd smell in there, andit was freezing cold (like (maybe they had no heat cold). They can't follow directions as to why you want on your sandwich. Tables had ketchup on them that had been there so long it was brown. The people in front of us ordered and when they pointed out the sign said a cheaper price they were just told oh someone put the wrong price on the sign. They should have gotten the cheaper price since that's what the sign sitting in the restaurant said. The cashier said someone else did it that guy said it wasn't him it was someone else. Sadly not the place it used to be.

Was back in there today. Looking and smelling much better. The kids working Could not have been nicer. Looks like it's coming back to a good place. Back today apparently they had a special going. Pay for a large shake (menu states 32 oz.) Get a 24 oz. Medium one. When the girl at the window put it out I knew immediately it was wrong but she insisted it was right. I should have drove off but really Wanted that banana shake. Do better...

This Rally's just opened and they seem pretty unorganized to me. I believe that I left my debit card there when I went through the drive thru. I remember receiving my food before my debit card and thinking that was weird. There was also a burger in my bag that I didn't order (not complaing about that.) It must have slipped my mind sometime after that. I tried calling the number on google but it is incorrect. Then I went up there this morning. They couldn't find it. They took my number and said they would call either way. I asked to have the store number but instead they gave me someone's personal number. I got no call and no one answered when I tried to call. Then I went up again after work because they said the manager that was on shift on Thursday would be there. One of the employees went back to ask about it and the manager that was on shift all day said no. It kind of made me feel like she just brushed it off. The people I dealt with were very nice, but they don't seem to have...