What a difference a month makes. I ate at this Vs location a month ago and the service and food quality was great! In fact, I've eaten at many of the Vs through the first coast and things are usually very good. Not sure what happened tonight? We ordered a large meat calzone, and it took 1 hour and 15 minutes to get served and the food quality was awful tonight. The calzone was small and greasy and was really terrible and cold. Absolutely not worth $33! Thing is there were only about three or four tables in the dining room most of the time we were there. We saw several tables come in after us, eat and leave, while we were waiting for our calzone. Our waitress approached us once and apologized for the slow service about 40 minutes after we ordered. After an hour, the manager came up to the table right behind us and apologized for the slow service and offered to pick up dessert for this couple who were just served their pizza. No such luck for us and we were there 40 minutes before that customer even arrived. After this, about an hour after we were waiting, I approached the guy who took our order and asked if they had forgotten our order? Nicely, stated that we would really like to get our food if you think it will be out in the next few minutes. He said it should be another 5-6 minutes as I was watching the cook prepare it and getting ready to put it into the oven after waiting an hour. Fifteen to twenty minutes later they serve us with a calzone in a box?
During HS and college my wife and I waited tables and tended bar as have all our kids. We know the resteraunt business and how important tips are to the workers. My wife and I are generous tippers typically 25% -50% depending on the service. On exceptionally rare occasions we won't tip. This was one of those rare occasions. In fact, in 45 years, I can count on one hand how often this has happened! The last time we didn't tip was some time in the 1990s.
I really have enjoyed Vs over the years, hoping tonight was just a fluke? If this type of service continues you want last another year on Amelia Island with so many competitors' vying for the consumer's business. On another note, just some advice on tips. I thought it was strange that Vs is now asking people to tip before they even sit down for their meal. Perhaps it makes better sense to not ask for a tip up front before a person is even seated and let the consumer decide on the appropriate tip after evaluating the food...
Read moreThis was not our initial destination, but the place we wanted to go had an hour wait. The format for this restaurant is unclear as there is a reception desk that opens to the dining room. The host was a dead ringer for “Chumlee”, the Pawn Stars rube.. and he had the personality of a soap dish. Apparently, his job was to take your orders (while answering the phone ,)while many other employees seemed to be milling about. it was not overly busy when we arrived and we placed our orders then had to go down into the dining room to order our drinks separately, then we had to get our own silverware, napkins, etc., and grab a table. The T-shirts on the employees “boast,” it takes 90 seconds to cook their pizza. Right after we ordered 30 people came in literally within 10 minutes after us. Our dining companions ordered a pizza and then we ordered a pizza and a sub. Within 10 minutes the sub came out and it was OK… And then we waited…… And waited… And waited. After 25 minutes the party we were with got their pizza which was burned all around the periphery and was undercooked in the middle.… And we waited… And waited and then 25 minutes after they got their pizza we got our pizza.. Seeing that we ordered before the big rush, we were confused as to why people who came in behind us, got their pizzas before us. Our one party that ordered the sub had his sub finished, and it was almost an hour before the rest of the order arrived? If it only takes 90 seconds to cook the pizza, what the hell was going on in the kitchen? Chaos apparently.Seemed to be a lot of staff there, but they were all milling about and many were refilling their sodas at the beverage station…. not a manager in sight and no one appeared to be running the show.Our pizza also was burned around the edges and almost undercooked in the middle. The flavor was OK on both pizzas, but having at least a quarter of each pizza charred beyond recognition was not acceptable. The prices were above average but the end result was below average but I guess they have to charge those prices to pay for the beach adjacent location. If you want overpriced mediocre pizza then this is your place.. but not for us . Moon River pizza is the standard. Take your...
Read moreI live here I eat out all the time. Ive been to V several times. So im giving it a 5 with reservations. Its a go to place but it has some issues that bother me sonhere goes
Fern Beach is a terrible pkace for pizza. There must be a law that pizza must be served raw in the middle. V has sane issues but if u order well done it is decent. In another town with real pizza it would prob get a 4.
The bad The layout of the building is terrible. blind corners. Packed full ordering area. Bar is a total joke. Chairs suck. Entrance/exit in a small cramped area. Cant get in / out without running into other people. Salads good but small for price. Ask for extra dressing. No table service for second beers. No bar sitdown and order food to speak of. Like 5-6 bar stools joke. Poor packaging on to go orders. Cashiers begging for additional donations for some pet charity. After standing in line to order snd paying resort prices plus tip its a irtitating deal to get hit for extra. Puts a tense atmosphere between cashier and customer. Dont do that. Stop now You are not paying cashiers enough to have to beg from customers. Shame on you Standing in line to order a second beer is a pain. Needs fixing. Gues they never read the playbook that beer is a high profit item
The good Quality of ingredients is off the chart. Killer organic meatballs peppetoini pizza crust bread vegetables in salads. 100% first class stuff. Generally well cooked. Sandwiches are killer with nice portions Too much food for a average person. 2 salads and a samdwich feeds 2 people well. Pizza crust is great. No cheap fake cheese or processed meat. A little pricey but worth money. Good beer selection. Cold. Never out of your favorite which is an issue elsewhere. Nice friendly staff. Service level given stamd in line ordering is fine. Would prefer waiters at tables. Decent parking along with entrances and exits from parking lots.
Not perfect but certainly worth a reccomendation. I will be spending a lot of money here. A few tweaks it would be that much better. Easily the best pizza parlor on the island....
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