V Pizza - Fernandina Beach

What a difference a month makes. I ate at this Vs location a month ago and the service and food quality was great! In fact, I've eaten at many of the Vs through the first coast and things are usually very good. Not sure what happened tonight? We ordered a large meat calzone, and it took 1 hour and 15 minutes to get served and the food quality was awful tonight. The calzone was small and greasy and was really terrible and cold. Absolutely not worth $33! Thing is there were only about three or four tables in the dining room most of the time we were there. We saw several tables come in after us, eat and leave, while we were waiting for our calzone. Our waitress approached us once and apologized for the slow service about 40 minutes after we ordered. After an hour, the manager came up to the table right behind us and apologized for the slow service and offered to pick up dessert for this couple who were just served their pizza. No such luck for us and we were there 40 minutes before that customer even arrived. After this, about an hour after we were waiting, I approached the guy who took our order and asked if they had forgotten our order? Nicely, stated that we would really like to get our food if you think it will be out in the next few minutes. He said it should be another 5-6 minutes as I was watching the cook prepare it and getting ready to put it into the oven after waiting an hour. Fifteen to twenty minutes later they serve us with a calzone in a box?

During HS and college my wife and I waited tables and tended bar as have all our kids. We know the resteraunt business and how important tips are to the workers. My wife and I are generous tippers typically 25% -50% depending on the service. On exceptionally rare occasions we won't tip. This was one of those rare occasions. In fact, in 45 years, I can count on one hand how often this has happened! The last time we didn't tip was some time in the 1990s.

I really have enjoyed Vs over the years, hoping tonight was just a fluke? If this type of service continues you want last another year on Amelia Island with so many competitors' vying for the consumer's business. On another note, just some advice on tips. I thought it was strange that Vs is now asking people to tip before they even sit down for their meal. Perhaps it makes better sense to not ask for a tip up front before a person is even seated and let the consumer decide on the appropriate tip after evaluating the food and service.