My husband and I really wanted to like this place, especially since it was grand opening… but I feel like our experience and food could’ve been better. I picked up our order after work — I’m about 4 minutes away in Ferndale — and the fries were soggy and lukewarm. It seems like our order sitting on the counter caused a lot of condensation in the bag, because when we opened it, it was damp. My husband’s burger was okay but undercooked; way too much pink in the middle had us questioning if it was actually raw. There’s also no description of what the sauces have in them for ingredients, so imagine our surprise at how much onion was in the ghost sauce and ranch :( very disappointing for us who don’t like onions. 3 Stars for the fancy sauce and my hot dog, which was delicious. Zero for the rest.
EDIT to the response: My husband and I get our burgers medium at other establishments; this was not medium. He expressly said that it was raw and cold in the middle, and showed me the burger after he bit into it. The order was made online for pickup, there was no way for us to say we didn't want the ghost sauce due to the ingredients not being posted anywhere for us to make the judgment not to get it. It's great that it is received by other people, but that is not...
Read moreWe went 8/28/25 to give it a try. We got 1 double, 1 single, 1 chicken sand, 2 fries, 1 kid dog & donut holes. $66 plus tip. I can live with the price because i knew the prices before i ordered, but what we got was less than acceptable. The hamburgers were just ok, the single was rare and the double well done. We asked for all sauces on the side ( got burned by that before with sauce that overpowered the burger) one the chick sand we asked for the slaw on the side and rcvd none. They forgot the fries & we had to go back withe bag that ripped cause it was way over-packed. The donut holes were rubbery with watered down sweetened condensed milk as the sauce. The ketchup was unable to be opened without a jackhammer. The guy at the register seemed indifferent with music playing right above the register to the point he couldn't hear me nor me, him. All in all, it was barely ok. The place was clean, but then again, its a newly refurbished building. We wont be back. For that price point you have to “bring it”, and they did not. I was really hoping for a decent burger joint in ferndale…. The search continues…….oh, and the ghost sauce, is tarter sauce. Glad i got it...
Read moreStopped in with two others. One avoids spicy food, the other loves hot, fresh food. Unfortunately, none of us left impressed.
Service was lackluster. We asked if the chicken sandwich was spicy and got a flat “no,” but it definitely had heat from the sauce. Staff should know the menu well enough to clarify that for guests. Same with the burgers - ours came out lukewarm and very pink in the center, but no one mentioned that they’re cooked to a default temp. That’s info guests need before ordering.
We got a single, double, a Nashville chicken, fries, and drinks, about $60 total. Packaging looked great, but most of the food was cold or just underwhelming. The double tasted like a Big Mac knockoff, and the single was nearly rare in the middle. Only the fries stood out. They were hot, crispy, and super flavorful. Seemed like they were fried in beef tallow. Another negative is there was no clear place to get condiments (ketchup, mustard) if you wanted that on your burger.
Overall: not worth the price. Cool branding, great fries, but everything else needs work, especially communication, training, and food temp. Hope they listen to feedback, because the...
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