Fletcher Village Bakery and Cafe — Restaurant in Fletcher

Hi David,

As a customer of six years, I stopped by today to pick up my usual order, along with a couple of loaves of bread and a quiche for my wife and me. As always, your staff was welcoming and provided excellent service. Annalice—who I jokingly refer to as "Sarah" (a running inside joke between her, myself, and a few other staff members)—took great care of me, as she consistently does.

Later, while chatting with my wife, we thought it would be a nice gesture to give Annalice a thank-you card along with a small gas gift card as a token of appreciation for her outstanding service over the years. Wanting to make sure we spelled her name correctly, I called the store to confirm.

Unfortunately, the manager who answered the phone was immediately defensive and dismissive. I explained—twice—that I had just visited the store and spoken with Annalice. Instead of engaging in a simple conversation, the manager abruptly said she didn’t feel comfortable giving out personal information, despite the fact that Annalice’s name is clearly displayed on a large sign above the barista station—and that she herself had pointed it out to me earlier today, laughing.

I told the manager I’d just ask Annalice directly next time I'm in.

The reason I’m sharing this isn’t to cause a fuss, but to point out that interactions like this can be approached more thoughtfully. There are still people in the world who genuinely want to show appreciation for great service, and this could’ve been a quick and positive exchange instead of an uncomfortable one. I fully understand the importance of privacy and safety, but a simple, respectful question—like asking why I was inquiring—would have gone a long way.

Thanks for taking the time to read this. I hope you’ll consider discussing this with your manager, as your front-line staff consistently offer a level of service that’s worth recognizing and...

A great place to get breakfast in the Fletcher area This restaurant is the 3rd restaurant to grow out of the Flat Rock Village Bakery which was founded in 2001 by Scott Unfried. This is considered the Fletcher Village Bakery location. Their website states that at this location, “... we have recently added space and seating and a full lunch menu. Both locations offer our amazing artisanal pastries, coffee and espresso, and a versatile breakfast and lunch menu.” This location is about 3 miles north on Hendersonville road (25) from where it branches off Interstate 26. This restaurant is in a set of stores in an L-shaped building. There is plenty of parking in the parking lot dedicated to the stores. You enter from one side and place your order at the counter. The staff was very friendly and helpful. There is a display case with some of their foods. I ordered an Egg sandwich on a croissant and sat at one of the tables until my order was ready and my number was called. Seating consists of about 4 booths and 8 tables with chairs. There is a relaxed seating area. The floor is polished concrete and the tables and floor were kept clean. The prices were very reasonable (about $6 for the sandwich). The food was ready in about 10 minutes and it was very good. Overall, it was a very pleasant experience that I would recommend to my fellow...

Went in for the first time today on a recommendation from a coworker to try the bread and bagels.

Ordered a bagel and cream cheese before work and by some poor stroke of luck I guess my ticket never printed out. 0 communication between the register and the food prep left me standing there for 15 minutes before I had to ask if they forgot about my bagel.

The barista was friendly and apologized about the error and told me it would be made right away which was totally fine. The food prepper then proceeded to move at a snails pace to grab all the items and didn’t decide to get the cream cheese until the bagel was out of the toaster and sitting in the counter, only to find it was empty and had to go get more. 10 minutes after being told my bagel and cream cheese was on its way I was handed the bagel silently by the food prepper without a single word or ounce of eye contact and didn’t even say have a good day back when I said it to them.

To top it off, a bagel that spent 3 minutes in a toaster was somehow soggy and dripping. Not entirely sure how that’s possible. First visit was an absolute disaster that took 25 minutes for a disgusting bagel in a shop with 1 person in front of me for a food queue that resulted in me being late to work that was 2 minutes...