Baskin-Robbins — Restaurant in Florida

My drive-thru experience was not all that great. Speaker I don't think worked completely correctly oh, the Baskin-Robbins sign was completely all messed up meaning that there are so many things missing out of it that you could actually see you the fluorescent lights in the sign where is the menu is. Will say that drive-thru was rather quick oh, but they could also be a real lack of things that people can order. Customer service was pretty spot-on and they got the order right. Also they double-checked that they got the order rate do to the speaker. Which I appreciate not the employee's fault that the buildings...

Today was a different story! I always get a medium Cappi blast, for several months now. no whipped cream extra carmel. Always just over $5.75. Every time. Well, whoever Bri is told the girl to charge me an extra 99 cents for the extra carmel! I was upset, so it was over 6.80 for a medium! Which that is the price of a large..The girl who waited on me was wonderful, wish i got her name. next time I go and it happens again I will go to corporate. I have been getting the same drink for almost a year. I was a unhappy...

Trash customer service. Stood in the store for 15 minutes without even being acknowledged. Only 1 other customer and 5 workers and they didn't greet me and my daughters, ask us if they could help, or anything. I asked if they were closed and the woman said no but we take orders down here so we stood down there, still nothing!!! Ended up walking out. Customer service is a thing...