Chuck E. Cheese — Restaurant in Florida

The birthday party experience was a complete disaster from start to finish. Our reservation for a group of 10 was from 5:30 to 7:30, and we arrived promptly at 5:15 as instructed. Upon arriving there was no one readily available to greet us and/or show us to our designated seating. After tracking down an event host (5:28); we were escorted to our table, and left there unattended for an additional 12-minutes. Wristbands were not given to our group until 5:48 . . . essentially 20mins after all guests had arrived! Our pizza was brought out at 6:20 (per schedule), and while our server was carrying it out, she dropped both pies on an adjacent table! Sympathetic towards mistakes, we understood that it would take a bit longer to get a new ones made . . . however, what happened next was COMPLETELY MINDBLOWING! . . . we witnessed our server bare handedly pick up each slice from the neighboring table (most of which had landed cheese side down!!) and proceed to place them on plates to serve them to our kids!! We were completely in shock by this display of incompetence! When confronted on such, her response was "Oh, it was just a little . . . and the table is clean." WOW!! After showing her the grease covered table from where the pizza had landed, she dimwittedly asked "Would you like me to have another one made?" Lol When the "new" pies arrived (mysteriously 3mins later!) it was BEYOND OBVIOUS that they had simply attempted to piece the old ones back together [we have photographic evidence of such . . . similar to a jigsaw puzzle with mismatched pieces]. Aside from that, we were shorted two cups; and incorrect drink selections were served. Not ONCE did anyone come around to ask if we required refills, leading us to fill entire pitchers ourselves. Here's a quick list of things that our host needed to be reminded about :

Bringing the wristbands Bringing the cake Doing the ticket blaster experience Providing the goody bags (we realized once in the parking lot!)

And here's a summary of everything that was forgotten / not received :

No ice cream was given No tote bags were given No birthday star bonus tickets were given

Furthermore, things that may have been considered out of the employees' control only seemed to add to the overall stress of the situation. On two separate occasions we had to ask strangers to leave our table (i.e. sitting in our reserved bench where are food, drinks, and personal possessions were CLEARLY present) and one of the times caught a random child rummaging through our group's party favors.

As you can tell we're more then a bit disappointed in this location's ability to provide a fun & safe birthday experience. For the $400 that was spent on this "Ultimate Fun" event we expected a higher level of commitment & dedication to ensuring a good time was had by all. Sadly though, that was not the case.

UPDATE : It's becoming abundantly clear that lack of customer service skills trickle down from the top of this company. The initial response received from my original post asked me to reach out to customer relations via the phone and/or email address provided . . . which I have . . . numerous times . . . to no avail. Yesterday I made [3] phone attempts and left [2] voicemails . . . each time receiving an automated response stating "all representatives are busy assisting other callers and office hours are 9am - 5pm" . . . calls were made at 2:03pm, 3:33pm, and 4:20pm. I then followed up with an email @ 4:34pm. Today, I've made 2 additional calls; one at 11:27am and one at 1:34pm, leaving yet another voicemail that with undoubtedly go unanswered. I urge anyone reading this who is considering booking an event through the company to try contact them yourselves on one of the aforementioned means they have publicly provided here. I will continue to update this post until...

Chuck E. Cheese in Boca Raton is a classic family destination that combines fun and food in a way that delights both kids and adults. Known for its arcade games, entertaining atmosphere, and kid-friendly pizza, it’s a go-to spot for birthday parties and family outings.

Experience with Kids: I recently visited Chuck E. Cheese with my 7-year-old daughter, and we had an incredible time. The wide variety of games and attractions kept her entertained for hours. From the colorful arcade games to the interactive play areas, it was clear that the place is designed with kids in mind. Watching her excitement as she played and won tickets was truly rewarding.

Pizza Quality: The pizza at Chuck E. Cheese exceeded my expectations for a kid-focused entertainment venue. The crust was crispy, the cheese was gooey and well-melted, and the toppings were fresh. It’s a great option for a kid-friendly meal, and it managed to satisfy both my daughter’s and my cravings while we took a break from the games.

Ambiance: The atmosphere at Chuck E. Cheese is lively and energetic, with colorful decor and a friendly, welcoming vibe. The space is designed to be fun and engaging for children, with plenty of areas for them to explore and play. The noise level can be high due to the games and entertainment, but it’s all part of the fun.

Service: Service at Chuck E. Cheese was attentive and accommodating. The staff was friendly and helpful, ensuring that we had everything we needed and that my daughter’s experience was enjoyable. They were also quick to address any issues, which made our visit smooth and pleasant.

Cleanliness: Despite being a busy location, Chuck E. Cheese maintains a good standard of cleanliness. The dining area and play zones were well-kept, with regular cleaning to ensure a comfortable environment. The restrooms were also clean, adding to the overall positive experience.

Overall Experience: Chuck E. Cheese in Boca Raton is a fantastic place for a fun family outing, especially if you’re looking to entertain young children. With its engaging games, enjoyable pizza, and lively atmosphere, it’s a spot where both kids and parents can have a great time. My daughter and I had a blast, and the quality of the pizza was a pleasant surprise. It’s definitely a place worth visiting for an enjoyable day out...

Pleasantly surprised! Never been til now. The games were really cool for my 4 year old daughter. I had a lot of fun watching her face light up! She had a great time until the ticket counter. Of course she wanted the coolest toys that she didn't have enough tickets for. Making a ramped up 4 year old decide on a lesser cool toy is exhausting. Not sure if it's fair to knock a star off for that but it was not fun and we will definitely be back but with extra money to buy her the toy she wants!

On a side note: We didn't eat anything. We just came for the games. Although, I imagine if we did eat, I'd of knocked off a star for that too. It didn't look spectacular. Probably just average.

11/5/19 update: we had a birthday party here just two weeks ago. its been renovated and it looks really good. we were bummed to see the tunnel playground and toddler area were gone but that all faded away when we saw the cool tv floor. all the kids loved it! and it made for a better chuck e cheese party appearance. we could gather round instead of looking beyond those long tables. and i have secret tip: book in person to request the table you want. then you can pay over the phone with reservations. we booked the far right table and then we were able to claim the booths along the wall which made it more comfortable for the adults. and the pizza was actually pretty good! i am updating from 4 stars to 5 because it's turned into an amazing party place! ps. don't forget to tip your...