Dairy Queen Grill & Chill — Restaurant in Florida

Worst customer service I have ever received. I'm a senior that carries oxygen and am extremely nice to everyone even if they don't deserve it. I ran down the street to grab a bite. I stopped here. I waited in a long line to order. When I got to the window they first charged me for the wrong food. I eventually steered them back to my order which I paid for it was $22 for a 6 piece chicken strip basket and cheeseburger and fries and a mountain dew an some type of soda I don't exactly remember. So I sat there longer and longer and longer waited for my food. They gave us some ice cream and a slushie. Come to find out if they charges for a slushie we didn't ask for it gave us a free ice cream that was half melted when we received it. We gave it back to them and I asked how long our food be they said 25 minutes after I'd already waited 15 minutes to order food. Then they started being extremely rude because I said I can't wait 25 minutes I'm on oxygen I don't have it with me and I need to get back home so I can get back on my oxygen. So they were extremely rude did not want to give my money back even though I finally had to be rude and demanded. So they were just terrible and then they demanded back the slushy and the ice cream which we gladly gave back because the stuff she was watered down the ice cream my son's girlfriend was eating she said it was sour and it was half melted all over her and the car anyway. So I told him they didn't know anything about customer service because that's not how you treat a customer. Then I had to pull up to the beginning of the parking lot in park for another 5 minutes waiting for them to bring me out my money that I had just paid them a requested in return. I will never go there again not ever in my life and I would advise everyone else against it also. I was wondering why with exception of that night I've never seen a long line of cars there...

No mask needed Service dog 🐕‍🦺friendly Wheelchair accessible ♿

One of the strangest dairy queens I have ever been to. We've done both the drive-through as well as eating in side the restaurant. So let me explain to you why this place is so Bazaar. 1st off the drive-through is on the wrong side of the building. You order your food Is in the opposite direction of a regular drive-through. The passenger is the one who is handed the food from the little window that they serve serve you from.

Inside if you have to use the ladies room you We'll find a aeroplane size bathroom that only fits one. There is barely enough Room to do your business in here. The men have it even worse. Is picture this a small aeroplane sized bathroom with one toilet right across from the toilet is your urinal. I was informed that you could quite literally pee from the toilet seat into the urinal across from you. To me that sounds awfully gross. The bathrooms were not in the best of conditions.

You have to step down into Both of the bathrooms as well. That means you have to take a step up to get out of the bathrooms.

I was informed by a friend that this Dairy Queen has been opened for a very long time. So as probably once a house that was converted in the most terrible way possible.

We all ordered Ice cream blizzards today. I tried the king version of the strawberry cheesecake blizzard. The difference is the strawberries aren't as chopped up in this one and Crumpled up Graham crackers on the top and bottom. You can't go wrong with ice cream guys. My daughter enjoyed the Snickerdoodle animal cracker Blizzard. My boy is enjoyed a chocolate blizzard with fudge & brownies. We all tried the Wonder Woman once but I thought there was way too much chocolate fudge chunks in it.

Sorry I can't tell you more about their menu we only really ordered...

If you’re into super slow service, Dirty Kitchen lazy staff and melted ice cream then this is the place for you! I pulled up at 9:30pm thinking I would get a quick milkshake on a Sunday night and saw that the drive-through Line was moving at a snails pace so we decided to park and go inside. While I was ordering a mother and her family was growing impatient waiting for their small blizzards! I should have took that as a sign to leave but since it was late and I didn’t feel like driving anywhere else so I regretfully decided to stay! I ordered 1 small chocolate milkshake 1 small Oreo blizzard and 1 small caramel Sunday not too complicated. after patiently waiting 20 minutes for my order I ask the staff how much longer and when I gave them my Recipt then they tell me that they are out of Oreo so if I didn’t mention anything I would probably have been there for an hour before they even noticed! I gave them my Recipt and they finally start slowly working on my order. It was obvious that everyone working during this shift clearly didn’t give a crap about the quality or the product and had zero urgency in fulfilling everyone’s orders in a respectable timeframe. The kitchen was dirty! No one was wearing gloves and it was clearly a huge waste of time and money! Got back to the car at 10:20 and My entire order was sloppy and melted. It is unfortunate because I have had much better experiences at other DQ’s but this location without a doubt missed the mark by a long shot! Management really needs to get better quality workers because this experience was terrible. I won’t be back and I caution anyone who decides to give this place a try! Maybe the staff on other days might provide a better quality experience but I won’t be back...