Dunkin' — Restaurant in Florida

I order late instead ingot nothing but shiver and caramel , I am diabetic last night when I come back today and show them the cup of caramel coffee they refuse to replace it they willing to give me another but they will charge me for it !! I ask to speak to the manager both of the two girls that work here star yelling at me and tell em that is no manger aither paid for it or get out !!! I am 67 yrs old and these two trying me to kick me out if I refuse to live in my entire life I got treated this way !!! She then come out of the counter and push me out the door causing me to trip and fail , they keep my car key and lock 🔒 the door refusing to give me back my car keys , call the police and they are reviewing the footage! Unfortunately is no way I can live half or 0 stars ⭐️ this two girls are the worst disrespectful , despicable human I have ever seeing in my entire life and the manager when she show up after police arrive did not even ask or say...

The food & drink are excellent. The store property is super small. Barely enough room to move around. The drivethru line passes through the parking area so when there's a line, you can't get out! Inside the store is so small there's only room for 1/2 tables but is in the way of waiting line. They have order kiosks but because of that, they rarely come up front to greet the customer & if you need help plan on waiting a while. They also (depending on who's working) will leave you standing there instead of telling you your order is ready. Dunkin itself is a great company but customer service needs a recourse & the property...

Ordered an everything bagel; dark toasted (their term) and triple cream cheese. I received one untoasted, with a teaspoon of cream cheese. Boston cream donut in bag upside down with no plastic/wax wrapper around it and the large cookie cream coffee which I asked for cream and Splenda came with cream and no sweetener. It is an absolute abomination to pay nearly $11 for a breakfast that is completely wrong after you repeated it and it was read back to you. Side note: they missed the coffee they read back to me altogether! I had to reorder at the window and pay twice and they still got it wrong! I think I just had my last...