Dunkin' — Restaurant in Florida

I’m really disappointed. I finally stoped in at this location. We were so excited to have a coffeehouse of sorts close to us. I don’t get coffee out often. It’s a rare treat. I won’t be returning to this location. The girl taking orders at the drive through was short and curt when asked basic questions, like when I asked “can you put simple syrup in my iced coffee?). I was met with “I don’t know what that is and we don’t have it.”. When I said “it’s hot water and sugar cooled.”, her response, so you want clear. Then I asked if they had soy or almond milk. She snapped, no. I asked for half and half and was told “you can have 1% or whole milk.”. Fine, sucks but they have what they have right?… Upon getting to the window I watched her put half & half in someone else’s hot coffee. The window was cracked open and they were complaining about me loud enough for me to hear. I was sleepy for sure but not rude at all. Even after all that I was smiling and wished her a great day. She rolled her eyes and shut the window. To add insult to injury, my coffee tastes burnt and old. My son’s hash browns are so burnt and rock hard. He can’t eat them. As someone who worked in coffeehouses for many years, it’s not rocket science to not burn the coffee, and If you do, toss it and make fresh. It’s not that hard to be polite when people ask questions. At minimum don’t take out your bad mood on other people. I have never been a frequent visitor to dunkin. I get doughnuts from them occasionally. Not anymore. At least not at this location. 301 & Big Bend might always be busy and mess up my order sometimes, but they are always polite and try to...

I placed an online order and they did not have what I ordered.. I did not know naturally until I pulled into the drive-thru.. When they told me that they did not have what I wanted I told them to just cancel the whole order they told me they do not do that!! They really push for me to get something else I didn't want anything else.. I told him all I wanted my money back they told me I had to go online and figure out how to get it back.. They do not know how to get my money back online.. I told him I ordered online and the money was taken out immediately.. Just give me my money back.. They refuse to do it.. When I look online there was nowhere I can put in for a refund.. I had to call it 800 number and wait over 20 minutes for somebody to answer.. When they finally answered they told me it would take up to 14 days to get the money they took out of my account immediately back.. I don't see me ordering online...

Love me some dunkin donuts muffins and coffee. The blueberry muffins and some vanilla iced coffee is the best. I like the hash browns, but they are a bit pricey for 6 pieces, so I rarely buy them. Why are those hashbrowns so pricey? Someone recently told me to try the iced vanilla coffee with coconut, so I think I'll try that next time. Service is quick here and fairly friendly. I recommend this location for...