Dunkin' — Restaurant in Florida

worst customer service I’ve ever experienced. It’s like this employee WANTED to make me feel bad. I asked him if the flavors had dairy because I heard SOME of them do—I don’t like my drinks super milky and sweet, sue me. All I was doing is trying to avoid a stomach ache but he seemed VERY bothered by my question. Didn’t realize asking an employee about the items on their menu would warrant such an attitude. Anyway, I ordered and he said “hang on” then when he came back he said “so you want hot or cold coffee” I said “no I said I wanted cold brew” no attitude just pure confusion because…was he not present during that entire conversation? I reordered and all he said was “pull up”. When I paid he didn’t say a word to me, took my payment, then said “I need u to pull up” proceeded to give the car behind me their drinks while I waited in front of them for ….a single cold brew…. Anyway, after sitting there for about 5 mins wondering what the heck I did to make him so angry and realizing I should’ve just driven off from the jump, he comes out, rbf, cold brew in hand, hands it to me, and says absolutely nothing…NOTHING. I worked in the restaurant industry so I never understood why employees feel the need to make the customers miserable when all they’re doing is ordering food. If I was a Karen then ya sure, I hate Karen’s and I used to deal with them all the time. I get it. But My friend was with me & even pointed out how rude he was for NO reason. Like this boy was miserable and wanted to make sure I suffered along with him. I told my friend at this point I don’t even want the drink 1. What if this guy spat in it?? 2. He was so rude that I was pissed at myself for giving this location my money despite the horrendous customer service. So sorry for having a question about the items on your menu! I’ll make sure to never ask a question about a menu item ever again since it is obviously a trigger! In conclusion, don’t go here unless you wanna feel absolutely horrible about yourself....

I was so excited to see we now have a DD in Gibtown. Stopped in yesterday and picked up a half dozen donuts, 2 jelly, 2 lemon cream filled and 2 chocolate glazed. I couldn't wait to get home to have a hot cup of coffee and a fresh donut to cap off the evening. I made a cup of jo, grabbed a jelly donut out of the box and bit into. Disappointment was immediate, there was very little jelly inside (almost no jelly) and the donut was dry and stale. My wife tried the other jelly donut and also found it to be the same as mine. I then cut open a lemon filled donut and noted there was barely any lemon cream filling inside, and it too was dry and stale. As too the chocolate glazed donuts, well, put it this way, I'm thinking about sending them to the Lightning hockey team to use as practice pucks. In all fairness I realize this is a new location for DD. I also understand they have to work out the kinks and train new employees. Sure, there is a learning curve, but this is ridiculous, a donut shop that can't make donuts, "Really". Now I'm wondering if they even make the donuts there, or if this is another one of DD's locations where they have the donuts shipped in and don't make them there. I avoid those stores because the donuts are almost always stale. I prefer fresh donuts with my coffee. Well, I won't be going back to this location anytime soon, other than to get a refund. Sorry DD, I'll keep running to my Publix bakery department, never had a bad...

I WILL NEVER PATRONIZE THIS LOCATION AGAIN!! Some of the workers are very rude. Back in July they were selling ice cream in small cups trying to convince you that these were the normal size ice cream cups. And that the ice cream was packed in tight. But they were charging the same price as the larger size and giving you the smaller size. Went to the Dunkin’s on 301 and Sun City and got the regular scoops. They never have the flavored ice creams. They want to charge you $0.27 for a cup of ice water. I went yesterday for breakfast and purchased an orange juice with my food. I asked for a cup of ice. The young lady said it will be $0.27. I told her I just paid for the orange juice. She told I’m assuming the owner - that I said I already paid for the OJ and wanted a cup of ice. He came over to the cash register rudely and repeated the cost. I repeated I just paid for the drink why do I need to pay for a cup. His rude and disrespectful self said “and you got it in a bottle didn’t you”. He just lost a customer who use to come there often. I will take my business to 301 or Sun City. They always have the ice cream I want anyways. I don’t spend my money with dirt bags. I will make sure anyone else I deal with don’t patronize the location on East Bay across from Walmart...