Dunkin' — Restaurant in Florida

I was there around 11:46am today and I ordered my caramel iced coffee and bagel as usual. The girl charges me and I’m waiting for my drink and food when I start hearing them talking about me and my order in Spanish, assuming I didn’t know Spanish . It was 2 young girls working the front. They came up to me and asked me what I wanted on my vanilla iced latte, I corrected them saying it was a caramel iced and continued to tell them the toppings I wanted. An older lady from the back decides to join in on the conversation they were having about me and they start saying how I wanted to many topping on my coffee and how I was doing to much (cold foam, caramel on top with some cinnamon… Is what I wanted on top). They proceed to continue talking about my order and finished my order and when I got to the car… what I got was not what I ordered. The coffee was not how I ordered it and they put no sugar in it. I asked for sugar in the coffee and the my bagel wasn’t even hot, barely toasted, and had little to no...

I ordered through uber and noticed it came from here by the receipt. I took the time to send a report, but i want to go here also.

Lets go down the order i placed. I asked for 2 ham and cheese sourdough melts, and 6 donuts that includes: 1 powder, 2 old fashion, 2 chocolate glazed, and 1 strawberry frosting. And thats it.

What i got wasnt good.

The sandwiches tasted like it sat outside in a bad for a day or so and then thrown into a 600 watt microwave for 15 seconds. The bread, bland. The cheese, certainly not melted like the name of it says.

As for the donuts, i got 2 powder, 1 glaze, and 1 strawberry. The chocolate glaze were missing, and on top of that: i was charged as if they were included in the bag.

Everything about this order and meal is a complete disaster and waste of money. It feels like I've been robbed of my money while given food that isnt fresh when they're advertised to be fresh and hot (the food was also cold).

Not happy with whats been served and how they run...

I'm going to start out first by saying I go todunkim almost every day, this location isn't the normal one I go to and I haven't been more disappointed in my life. The service was tarible, I was the only one in line and I waited 5 min to even order! After that they got my order wrong and took 200 points away from my DD rewards app; when I confronted them about it he gave me aditude and refused to give the points back. Rest assured that I will NEVER go back to this awful location. If there was a zero star option I...