Dunkin' — Restaurant in Florida

I love love love Dunkin' donuts but I'm not sure if it's the post COVID experiences I've been having with so many drive-thrus or if it's just these particular locations, but I have been to this particular location twice in the past month. It had been at least 3 months since I was there the first time. The first time the staff was ok, but after I paid and got to the second window they told me that they didn't have any croissants, and I had ordered a bacon, egg and cheese croissant like I always do. So I had to switch to a bagel. When I got home and began to eat it I could barely chew through it bc it was so hard. I also usually get one glazed donut and one chocolate frosted as well when I'm there. They were out of both kinds, so I got one vanilla frosted & one strawberry frosted, and both were stale. When I finally got the nerve to go back and try again I had a bit better experience. The staff were extremely friendly! They even gave me extra bacon on the side for my dogs, but they forgot to put the bacon on my bacon, egg and cheese croissant. They sell sides of the bacon (which I got) and had I known it wasn't on my sandwich I obviously wouldn't have eaten it on my way home straight out of its little bag, Plus the dogs ate their free one also. I would have been happy to still have it so I could have added it to my sandwich. However, I wasn't upset or anything too much because they were still so kind and they'd given me the free side of bacon for my dogs as well. That goes a long way with me. So, I went back a couple of days ago and I decided I would check my order this time before I drove off this time. The problem was that I paid $4.99 for that extra side of bacon for my dogs and there was probably two pieces of bacon all broken up in the little bag. Usually the bag is full and high and this was barely even half full! I almost said something but I decided I just wasn't going to return there anymore. The donuts were so good though. They were fresh and they actually had them available, so I was happy on that aspect of things. Therefore, the mixture of the good and the bad merits the three...

This is the worst run DD I've ever seen. They are located only about a mile from us so we frequent their location but I think today we are finally giving up. They are so horribly managed it's incredible hard they still have customers. Today we tried to order a vanilla cream filled donut and 3 boxes of original K-cups. The order taker kept asking if we meant Boston creme, which we did not and gave up on the donut. She then had absolutely no clue what k-cups are. She asked us to drive up to the window and again said they don't have anything like that. My husband told her of course they do as we get them there all the time. He brought up a picture on his phone. She got another employee who also didn't seem to know what k-cups are. He showed her the picture. She went and spoke with someone, came back and said they don't have the original. We left. This kind of thing happens frequently at this location. You have to practically beg to get napkins with your order, which is often messed up. I hate to drive the extra miles to the Tequesta location but the manager there is great and knows how to train her...

Very nice state of the art store, both inside and outside look outstanding. My only complaint and this make s a difference of me frequenting this location. Not happy with the price of XL coffee which happens to be $2.89. I have been paying $2.59 in Stuart, FL area and $2.29 in the Jupiter, FL for the same XL coffee. Might not sound like a lot but it makes a huge difference with me. I'm the type of person who looks at this over a long period of time, because I have been going to dunks for the past 15 years and 30 to 60 cents adds up over time.. Not sure why it is more expensive at this location, maybe to pay for all the nice amenities. I have enjoyed being a DD Perks member for a many years and I have accumulated many free drinks over the years (right now I have 21 free drinks on my account). I guess I'll be sticking to my old stores in those areas, I'm usually going pass one anyway. But it would have been nice to have this store be on the same price field as the other stores in the area. Thanks for listening to my rant. Joe Esposito /...