Dunkin' — Restaurant in Florida

I am upset at this location because I felt that I was taken advantage of today. The 3 people who came after me all received their orders within a few minutes, and all got their orders before me, while I waited patiently (with my 2 children) in front of the counter for 25 minutes after I placed the order (until everyone was taken care of). I only ordered 3 drinks and 4 donuts. When I complained, the staff member said he took care of everyone else first because their orders were smaller (1-2 drinks each), and that it was store policy. Actually, my order was smaller than everyone else’s combined. They were in/out within 5 minutes, while I waited with my 2 young children for 25 minutes! If that was the policy, something needs to be changed, because I could be waiting there for hours if more people kept on coming to place orders that were smaller than mine. I placed my order today at 3:50pm today, and didn’t get my order until 4:15pm. To make matters worse, when he finally got around to do my order, he completely forgot what I ordered and made me repeat my entire order again, because he said he “couldn’t remember when he has to make 10 drinks,” and said that I was making it a problem. My order was on my receipt, and is in the system already! If corporate is looking into this, my receipt number is #8159 placed on 9/23/25 at 3:50pm. Also, bluntly saying that “the customer is making it a problem” is completely unprofessional. Other people only had to wait less than 5 minutes, while I had to wait 25 minutes, because he chose to take care of everyone else who came after me first. His reason was “otherwise there will be complaints.” Then he tried to give me 2 extra donuts (which I refused) for making me wait, which is an insult, because my time is much more valuable than 2 donuts. If I wanted 2 more donuts, I would’ve bought them. I would rather that he take care of me in the order of the time my order was placed. I feel that there is injustice because I was skipped by 3 people (literally EVERYONE) who came after me, and the staff thinks giving me 2 donuts would compensate me for my time. Other people were treated as Dunkin Donut customers, but I was not. He justified his actions by saying “otherwise there will be complaints.” Apparently, he thinks other people will complain, but doesn’t think that I will. Well, usually I don’t complain, but I am complaining today because I think All customers should be...

Consistently horrible customer service. I just waited in the drive thru line for 5 minutes (with another car behind me) waiting for someone to take my order. A man came in and said “sorry the drive thru is closed but you’re welcome to come on in” I said “okay, you should put a sign up then” he quickly responded with “it’ll be open but the time I put the sign up” so I asked when it would open since I have a 7 month old in the car and was using the drive thru due to that and would consider continuing to wait for it to open. The employee decided that no response was the best answer. It was 11:08am. Why is the drive thru not open? If you’re doing wrong as a company (not open according to posted hours and no signage) you should have more respect when speaking to patient customers.

This is not the first, or even 5th, time I’ve had horrible customer service at...

Terrible staff leader is constantly showing her self as uncaring she don't care if the customer is there they ignore every one so once you start to order it becomes more incoherent disturbing and just plain uncomfortable environment with the morning team today they need training. After noon during the rest of the day the staff will never notice the menu items they dont have for sale so they go back and check like 3 times delaying your order process. They have other personal conversations so loud they forget to address customers when the orders are...