I am only leaving this review because my husband, Carlos, left a bad review after a terrible customer service experience. First, two things... we parked our car right next to your food truck, any car coming into the parking lot could see our car straight ahead, so for you guys to say that my husband and I were doing inappropriate things in our car is absolutely disrespectful and disgusting. Especially because if you are so sure of who we are, (which I doubt), you would do well to remember that we had two small children in the car with us. So if what you are saying is that we were subjecting my small children to inappropriate acts and want to take this further please let me know so we can call the police and you can file an official complaint, in fact, why didn’t you call the cops to begin with? You know that’s illegal right? Second of all, my husband was standing outside probably like 90% of the time we were waiting up until the end, while you serviced everyone else we were waiting patiently to be called upon and never was. And you said you don’t leave the food truck? Also a lie, you came to my car and knocked on my window to asked if we wanted the patacón with Maduro or verde.

I’ve worked customer service for many years, you should either hire a profesional to answer your reviews for you or just don’t respond to an unpleasant review because this is absolutely not how to handle a poor review. The very LEAST you could have done and never did was apologize for your lack of professionalism, instead you made up excuses and changed your story twice.

Next time you are upset with a customer I absolutely do not recommend you accuse them of doing “inappropriate things” in the car. Grow up, be a profesional and take accountability for your mistakes so you can be a better person.

This is in response to your reply that read as follows:

Response from the owner 59 minutes ago No tiene razón, se llamo y por estar metido en el carro haciendo cosas que no debe en un estacionamiento privado se me olvidó y cuando volvió la comida tenía rato. Lo llamamo pero no vamos a los carros a llevarle la comida. Tranquilo que NO NECESITO personas como usted. Tenemos mis mejores clientes y ellos saben la calidad de servicio. Invierta su tiempo en otra cosa, que nosotros igual vamos a seguir trabajando y sumando.