Kapua Kava Bar — Restaurant in Florida

AT KAUA KAVA BAR: There were two of us, my boyfriend (27) and myself (25). We were checking out, we were taking the drinks to go and the drinks had already been prepared for us (in to go cups)when we were told the price by the kavatender and it was not including the happy hour discount. We told the kavatender the price is incorrect and that the price is double what it should be. The kavatender told us that the price was correct because happy hour is “dine in only”. I asked if we can just have it in to go cups either way (because I don’t like drinking out of shells) and I was told I could not for the happy hour discount but I could for regular price, which would be double the price. We chose to not take the drinks and walk out because it makes no sense for the price to be double if you are taking it to go and the kavatender was rude to us. Earlier, my boyfriend was told he could get one kratom drink only and I could only get kava because I left my wallet at home. We said ok to this. I was asked if I was over 18 by the kavatender and I said yes I am 25...The fact that I left my wallet at home was not related to the price change or the bad customer service we experienced. Despite not having my ID we were still prepared one kratom and two kava drinks in to go cups…We were just told it would be double the price and the kava tender was very rude to us so we walked out…If there is really a rule that happy hour is “dine in only” and no to-go cups allowed (for happy hour) you should list that on your website under happy hour….This was May 16th around 7:33pm

I came in because of the happy hour advertisement. No where on the website does it say “dine in only” for happy hour. I tried to get it in to go cups and was told it is dine in only. I don't like drinking out of shells so whether I was dining in or not I just wanted to go cups. I was told I can’t have to go cups either way. If this is really a rule it should say “must dine in and no to-go cups allowed” on the website. This is stupid. I would have stayed and used the regular cups if the kavatender wasn’t extremely rude about it. Due to her attitude I chose to leave and take my buisness to another kava bar. She even laughed and made a sassy comment when I was walking out the door. I used to be a kavatender myself and had tons of customers who just preferred to go cups. I would have just explained nicely if there was a rule against it instead of laughing and making...

I visited Kapua on Sunday evening, March 9th about 7:30pm. I live close to the Bell Tower and have been there several times before without incident. My friend called and said he’d be there, so we met up. He was already drinking a kava when I got there. I sat down and we stated talking. I wasn’t sure what I wanted to drink since I had just finished a full meal, so I started with water. At about 8:30, the owner approached me and said I had to order a drink. I politely said no thank you, I wasn’t feeling it tonight. I've never been there before without ordering a drink. She was very rude and demanded I order or leave, even though my friend had a kava and a brownie. I've never been treated so rudely before. I was stunned that someone could treat a return customer so poorly and disrespectfully. My friend and I left very embarrassed and slighted. We've both been there several times…very confusing. I've been to several Kava bars in the area and have always had I good time. It's supposed to be a good place to chill with friends and enjoy good drinks and convo,...

I have been going to Kapua kava bar for 5 years now. Have met the best people and the owners have allowed us to throw personal parties and celebration of life events for important friends/family. They have the best prices in town really and the people that go here are like a small family.

Weirdly enough, my cousin his girlfriend and I went to grab a drink the yesterday and I am not as much of a regular as I have been previously so I didn’t know the kava tender behind the bar very well. We had to leave early because both my cousins gf, my cousin, and I were treated rudely and with rolled eyes and almost rushed to pay and leave. I don’t understand why we were treated this way as we were very friendly but I wanted to alert management. This was yesterday during the day. I have never had another kava tender from their establishment treat me this way and my family was a little frustrated. Not...