KE´KAI — Restaurant in Florida

Muy decepcionante. Acabo de visitar KE'KAI y sinceramente la comida deja muchísimo que desear. Le pedí a mi hijo arroz con pollo teriyaki y lo que recibió fueron literalmente cuatro dados pequeños de pollo. Para mí y mi esposo pedimos "arroz frito" y nos sirvieron arroz amarillo, nada que ver con arroz frito.No me gusta dar malas opiniones y no soy de publicar estos tipos de reviews pero que den una ración tan escasa ya eso no es aceptable.Luego llegó una chica y pidió un pollo y le dijeron..SE ACABÓ..enseguida entendí el por qué del poquísimo pollo 'al teriyaki" de mi pedido.

Los tostones estaban socatos, mal hechos, y la carne mechada (que en realidad es ropa vieja) no tenía nada especial. Encima de todo eso, no explican bien los precios ni los tamaños de los platos. Yo pedí una caja pequeña y sin preguntarme me cobraron la grande. Me ofrecieron añadir carne sin aclarar que era un costo adicional.

También pedí aguacate, y por unos 5 o 6 trocitos pequeños me cobraron un suplemento adicional. El jugo natural estaba demasiado dulce y costaba casi $4 por un vaso pequeño. ¡Pagamos casi $70 por tres personas y la comida fue una total decepción!

La chica que atiende es muy amable, eso sí, pero el servicio no compensa la falta de claridad en los precios ni la poca calidad general de la comida. Las cajitas se ven bonitas, pero definitivamente no justifican el precio. No pienso regresar.

Quiero añadir que, después de dejar mi reseña de forma respetuosa y basada en mi experiencia real como clienta, recibí una respuesta del propietario que me sorprendió mucho. En lugar de responder con profesionalismo, me atacó personalmente, haciendo comentarios ofensivos sobre mi carácter y hasta sobre mi “existencia” sin siquiera conocerme.

Me parece muy triste y decepcionante que un negocio responda de esa manera a una opinión de un cliente. Las críticas, aunque no siempre sean positivas, pueden ser una oportunidad para mejorar, no para agredir.

Comparto esto para que otros futuros clientes puedan tener una visión más clara no solo del servicio, sino también de cómo reaccionan ante los comentarios de quienes los visitan.

Very disappointing. I just visited KE'KAI and honestly, the food was a letdown. I ordered a teriyaki chicken rice bowl for my son, and it came with literally four tiny cubes of chicken. My husband and I ordered “fried rice,” but what we got was just yellow rice, nothing like actual fried rice.

The tostones were soggy, poorly cooked, and the shredded beef (which is basically ropa vieja) was nothing special. On top of that, they don’t clearly explain prices or portion sizes. I asked for the small box, and without asking me, they gave and charged me for the large one. They also asked if I wanted meat with the rice without clarifying that it came with an extra charge.

I also asked for avocado, and for about five or six tiny chunks, there was an extra charge. The natural juice was extremely sweet and cost nearly $4 for a small cup. We ended up paying almost $70 for three people, and it just wasn’t worth it.

The girl at the counter was very friendly, but that doesn’t make up for the lack of price transparency or the low overall food quality. The boxes look cute, but they definitely don’t justify the price. I won’t be coming back. Claro, aquí tienes la versión en inglés de la actualización, fiel al tono firme y respetuoso:

Review Update:

I would like to add that after posting my original review—written respectfully and based on my real experience as a customer—I received a response from the owner that was truly disappointing. Instead of replying with professionalism, they chose to make personal attacks, even commenting on my “existence.”

It’s unfortunate and concerning when a business responds to honest feedback with such hostility. Constructive criticism should be seen as an opportunity to grow—not a reason to insult customers.

I’m sharing this so that future customers are aware not just of the service, but also how this business treats people who share...

I stopped by for takeout and was really excited to try this place after reading all the great reviews. The salad was super fresh and the tacos looked great, but the chicken totally ruined it for me. It was super dry, way too salty, and honestly didn’t even taste fresh—hopefully it was just a one-day thing and not something that’s been sitting around all week. Everything else had potential, but that chicken really threw it off. Hope they can fix that, because I’d be willing to give it...

My boyfriend and I stumbled onto this place and was not disappointed. It's a humble food cart with the sweetest Cuban women running it. We had La cajita with salmon and other toppings. My fish was made to order. Very vibrant, flavorful, and not salty or too overly seasoned. My boyfriend loved his tilapia. The food came with a green sauce and OMG, leveled it up even more. We also had the watermelon juice! Everything was soooo...