Tampa Family Health Centers — Local services in Citrus Park

Like anywhere when you pay a fixed rate based upon income and where Medicaid is accepted...YOU CAN WAIT. The amount of people in need of medical attention is astronomical!!! THEY ARE ATTEMPTING TO MAKE CHANGES and definitely listen to your input. So please be vocal and speak out(respectfully). I spoke up and was spoken to with dignity and respect.

**...English and Spanish speaking individuals at the front desk.(most are friendly)..some are just beginners in this profession and are learning on site as they go. **Pharmacy on site..... Mr.Mario actually cares for his people. He will stop to talk with you regarding meds or concerns. AND he makes sure you understand. He is always polite and friendly. He's what you expect from a great pharmacist ! **Financial support...if you need medical assistance, ms.milagros is right there to assist...super friendly and efficient. Nurses...I can only speak regarding a few. Sadly I cannot remember her name at the moment but she was Dr. Menendez's nurse. Super caring lady....very proficient and courteous! Always got your paperwork ready very quickly too . Others have been polite and couteous as well. **Doctors... well I was fortunate to have Dr. Jeanie Menendez ... PHENOMENAL!!! Polite, friendly, well informed, extremely caring, not afraid to be a real doctor . She was thorough and wasnt watching the clock but rather you, her patient. True alligence to her profession.. to care for others...not a big pharma doc just handing out pills to "cover your problem up"..... but to address your medical needs and meds if necessary to HELP YOU. Great communication skills! //Unfortunately her contract was up and she moved to be closer to family .//// SHE WILL BE MISSED ! Michelle Vice... also a good doc...also left when her contract ended. great listening skills, very attentive and knowledgeable. Hoping Dr. Pearl is as good as they were. There was a Male doc at Nebraska address...super rude , not a good communicator, and attitudinal. ( I will not mention his name...maybe he was having a bad day !) **The lab...well....in my opinion...more experience is needed at multiple sites. Wonderful attitudes but lacking the skill(and supplies) needed for hard sticks. Warm compresses are a must in a lab. Having an ultrasound machine for vein tracking would be a huge plus as well. Front desk....Wait times can be long to register but after that I've never waited more than 10 minutes to go back to the room or to be seen. Here is a problem as well.... standing in line to register... You should be able to sign in and be seated,then called accordingly ............not stand in line till it's your turn. This would elevate distress for all and pain for those who cant stand long . **dental....no info.

Please note..( Everyone is human....we all have moments or days but you have a voice ... Use it responsibly and respectfully if you are not happy with your care. )

LASTLY..... Making appointments or getting assistance on the phone (other than the pharmacy) is a NIGHTMARE !!! Referral system ....also not good . I suggest to go in person and make an appointment until they get their act together or change services. Make your next appointment at the desk as you leave.

Not all locations are the same...like with any business. I CANNOT STRESS ENOUGH....SPEAK OUT...

If you’re reading this review, just know I have nothing good to say about this place. I was told to come here to remove packing gauze from an abscess I had drained two days ago. I come in, I pay, and I’m taken back to a room by a nurse. The nurse would not acknowledge me half the time I was asking questions, and it got to a point where she had to pull out her phone to use Google translate to talk to me. When I explained when I was there for, the nurse openly admitted that they aren’t familiar with the procedure to remove packing gauze, and that made me uncomfortable. Things spiraled from there. The doctor comes in, she’s very nice at first and explains I need to lay down and sign a waiver. She then runs off to go grab the supplies and the same nurse. They both come back in and the doctor said that because they’re not familiar with this, they were limited on supplies but would do their best. I was uncomfortable enough as is. Mind you I haven’t slept in nearly 3 days so I’m exhausted, on the verge of tears while they’re looking at the abscess. She proceeds to tell me that I have another abscess, which doesn’t make sense to me because they clearly have no idea how to do their jobs, so how are you able to diagnose me so quickly? I explained I was no longer comfortable with this and I would like a refund for the $60 I paid, the doctor argues with me saying that they saw me and there’s no reason for a refund, I argued otherwise. I said the procedure was not done and I don’t understand what I’m paying for. She said I was paying for her ‘professional opinion.’ We go back and forth and the doctor finally agrees. I finally go to the front and there were two girls at the front. The one to the right takes me and refuses my refund, insisting that she needs to talk to the doctor even though the doctor already agreed. She doesn’t even ask the doctor, she admits. She only asked the nurse and the nurse declined my refund. She also said we couldn’t authorize refunds and gave me a little slip of paper to call and try and get a refund. The lady to the left looks at me and shakes her head. That’s when I ask her if you guys are able to process refunds, and she said absolutely. All she has to do is talk to someone named Jasmine? Anyway, my lady refused to call Jasmine to authorize the refund and insisted on waiting on the doctor. The other receptionist can clearly see I’m distraught at this point, and I’ve already said that the procedure wasn’t done, I have to go back to the ER to get the gauze removed. The other receptionist finally called Jasmine on my behalf and Jasmine, on the phone said if the procedure wasn’t done, she can get her money back. I finally get my money and leave. 2 1/2 hours of my time was waisted by people, minus the receptionist who actually help me, who have no idea what the hell they’re doing. I went to the ER and told them about my experience and as soon as I mentioned, Tampa family center they all looked at me and just knew the kind of experience I went through. One of them said that unfortunately no one there knows what they’re doing and...

Sadly, the only reviews that get acknowledged by TFHC are the "positive" reviews. I have not read any low rating or negative review where they have reached out and thanked the patient for their experience and it seems like they haven't changed their way of practicing either.

Sadly, It pains me more to write this because I don’t like to leave negative reviews and some of the employees here are actually good and attentive people key word being some. Most of the call center employees and even employees at the actual centers are so rude, uneducated on their own processes, and it seems like poorly trained.

The reason for my review is that I had a medical urgency, I made an appointment two days back to back. The first day I arrived late after work. Asked if the provider would see me and the provider never responded so I was suggested to make an appt for the following day and was told to call the call center if I was running late so that they could reach out to the provider and let them know. My appt shouldn't have been more than 20 mins. The next day, I did just that I called and the call center said they couldn't get a hold of anyone and that they told them I was already past my grace period. My appt was at 3:30, I arrived at 4:05 and before this I had been on the phone with the call center.

I never thought of it as a big deal because this specific location promotes "walk ins welcome" and is open from 8am - 8pm. It was 4pm, consciously if I was a walk in and arrived at 7:30 pm I would understand not being seen. However, I did have an appt or "spot" for that day, I was late BUT arrived very well before their closing time. The staff completely refused to help.

Unfortunately, because of this I have taken my business elsewhere. It is very sad because I actually like most of the staff that I deal with when I do have appts. I do not owe them money & I have medical insurance. There is no manager or anyone willing to ever give face when an issue occurs. The call center works one way and the physical locations/centers work completely different. You get mixed information all the time.

Some of the staff is so negative or seem so miserable that it kinda rubs off on the patients. I have walked in numerous times where a patient is complaining about something and instead of them being heard, they are constantly told how they are wrong or being talked to strongly...