KFC — Restaurant in Florida

In 2006 this was the worst KFC that I've ever visited. Sad to report that 14 years later, it's worse. The only reason to go to KFC is for the O.G. style chicken, but these inbreeds managed to screw it up. First, there were only 3 customers at 3:00 in the afternoon (1 inside, two in drive through). After waiting 5 minutes behind the car in front of me, it turned away and left the parking lot. I waited a minute for acknowlegement from the speaker, but none came. Determined to see it through since I was now 7 minutes in, I asked "Hello?", a female voice answered, "give me a minute". I stared at the speaker in disbelief. Now I'm 10 minutes in and still silence. Thoughts raced through my mind, "Am I being punked?", and looked around for the cameras. Then, I thought, perhaps there's a robbery in progress and the employees are not actually slow, they are being held captive. 13 minutes in and a voice asks, "Can l take your order?" Fuming, yet calm and civil, and using my best inside voice, I ask for a two pieces of original chicken. "Oh, and since I've been waiting for so long, may I have two thighs?" Her response was, "so you want a number 3 with a drink?" I almost lost it, but my retort was, "yes, if that means yes for the two thighs". No response, so I embraced my fate and pulled forward to get my order, or get shot in the head by bandits. I looked in the driver through window and much to my chagrin there were no robbers, but a liberals dream collection of the most stereotypical of Trump supporters. I include myself in this group because I stared slack-jawed at the sight of them in a surreal Alice-looking-in-mirror moment. I took my order and drove away. Driving south on SR 1 away from Titusville Florida towards Cocoa, I reflected on my lost 20 minutes. I'll never get that time back, so I took it as a sign that this would be my last meal ever at a KFC. I pulled over at the Indian River to enjoy the box of chicken and will the sweat from my brow. I opened the package to two pieces of over-cooked crispy chicken (a wing and breast) and small brick disguised as a biscuit. They got me! But somehow I wasn't angry or disappointed - just sad....

KFC in PSJ is usually worth the drive all the way from MI, but sometimes not. Their prices skyrocketed and they just weren't getting the business they desired, I suppose, here on Merritt Island ( MI ) and left the business of chicken to Popeyes; which is now the only chicken outlet on the Island. Because my experience has been 5 stars down through 1 star, I'm putting my rating @ 3 stars. My food was good. I ordered a $5 Fill Up with a sandwich, wedges, cookie & drink and added on coleslaw for $1. There is a vast difference between Popeye's Chicken & KFC and I was raised on KFC Buckets ( if you're American, who didnt?...). So, tonight we ventured off the Island to the mainland & headed North to Port At John. Once there, the drive thru cashier ,Deanna, kept talking over whilst we kept trying to order and , therefore, that experience have way to what we found @ home. After one of the meals, that was a 3 piece meal , was found to have 1 drumstick & 2 thighs after specifically ordering 'white meat ', we phoned the store and came upon high dissatisfaction with the brand's policy AND the location's rude employees. The first female manager, Katie, hung up on us ; stating we were rude ( but, she hung up on us. [?] ) A second phone call to the restaurant gave us a lil more of a resolution, but was still unconventional & inconvenient. A warning to those who run highly successful franchises where your brand relies heavily on an "original, popular and familiar" product, you must be able to deliver that consistently and with sincere hospitality. This location failed both tonight and that's quite a shame because KFC IS usually " finger...

At the window we were told we had to wait 10 min for biscuits for the $20 family pack and side of mashed potatoes and gravy we ordered. We waited for 20 min before I went inside to check on the food. No one looked at me or said anything to me until I had been standing there for at least a full minute, though they were right in front of me behind the line. The first words out of the woman's mouth were "are you outside?" I said yes and she said they were waiting on my nuggets. I said that I was told 10 min and it had been 20 amd she interrupted me to snap "we're waiting on your nuggets unless you don't want the nuggets." She shook the tray of nuggets as she snapped this. I walked back out after stating I was only told about the wait for my biscuits. When the woman delivered our food to the car, she said nothing, just handed the bag through the window and walked away. They did not give us the mashed potatoes, so that money was wasted, as rain is moving in and we had been waiting for 30 minutes. At the order window, we had clarified that it was going to be half dark meat and half white meat. We got one leg and 3 breasts. That is not half and half. We also asked for crispy chicken and received original. I'm furious, as my order was incorrect, the woman was extremely rude, and I had to wait 30 minutes to be disrespected and get a wrong,...