La costa Restaurant — Restaurant in Florida

Your copy/paste replies to negative comments say a lot about your costumer service... I didn't want anything free, not even my money back because I didn't want the food that was already cooked to be thrown away. I ordered the dish that included churrasco steak and 2 shrimps among other meats and sides. I ordered to go and checked the food box in the car, and there was no churrasco and 2 extra shrimp. This tells me they knew they didn't have the meat and put 2 more shrimp in an attempt to "balance". No one told me anything and of course, I felt cheated out of the main part of the entree. They said there was no more steak but an order had just come in (I believe it because I saw the truck being unloaded). They cooked it in 10 min and no one even acknowledged or apologized for the huge mistake until I stated to the girl that I was disappointed. Whats worse, the manager/owner was there and didn't apologize or acknowledge the error. Again, I didnt want anything free or my money back, just trying to support a local, Hispanic small business. Here's a tip, the word "perdón" is free and helps to avoid any negative reviews. The worst thing you want to do in business is not try your best to let a customer go unhappy... and your replies to negative reviews should be more personalized than your replies to...

I would give them 0 stars but you can't. Where to start. Yucca con chicharron. No chicharron (they replaced it with over fried pieces of pork chops) 3 pieces of yucca no sauce driest grossest set up ever. El paisa- one egg no chicharron a raw sausage yea burned on the side they cut it but it was raw in the center (raw pork is dangerous man what's wrong with your cooks?). A piece of cold old "asada" that was a tough undercooked piece of falda with no flavor at all. No beans no tortillas no avocado. 3 baleadas that were the worst things ever! No cheese just beans and this disgusting shredded meat that tasted like it was scraped from the bottom of the pot! And the kicker $70.00! For what for servers that don't serve and food that's awful. Didn't turn back cuz we live in Miami and were passing through. We always try to give smaller business love but this isn't worth the time and definitely not the money. Sunday July 10 2022 at 6:30pm. What's the point of asking for when it happened when you refuse to have anyone that can make decisions at the restaurant. I would very much like a refund it wasn't worth the possible sickness nor the time for...

Just clicked the star to write this review save your time and appetite for a different restaurant. Ive tried this place twice I wasnt satisfied the first time but decided to give it another try four years later my experiance was worst then the first. The food took no lie 30 minutes then my 14yr old went to the mens bathroom and it was clogged we all laughed when he told us. Well my 6yr old daughter wanted to use the restroom and she clogged the toilet shes little so we didnt need much paper well I told a server and she was like no paper should go into the tiolet because this happens. So imagine that all paper must go in trash I guess they know they have a plumbing issue. No sign said no paper. Then we were given out check 75.00 for four people that was ok but when the server gave us the tab she added the tip $10.00. I felt cheap I always tip more 18% or 20 but since she did that I was like ok so $10 is all your getting. The pupusas are not Salvadorian and authentic as I am of Salvadorian background. There pollo con tajada she said it would take 25mins so we ordered meat and tajada and still waited the same around 30mins and it...