Michael Anthony's Pizza — Restaurant in Florida

My husband and I ordered from the campground. Was told it was $36 for a large pizza with five toppings and a small salad. I was a bit shocked at the price, but we were cold and hungry, and I didn't want to leave our stuff to go through a drive thru. Pizza comes. It's made incorrectly, AND even after I called to request forks be sent because hello, we're camping, the driver shows up and I ask him if there's forks. His response was, oh, I don't know... Well check the freaking bag then!!! I call to inform the pizza was made wrong and about the fork issue and a woman answered. She told me she would have charged me a total of $30 and was going to adjust the charge. Further, for our pizza to be made wrong, I find it appalling that they didn't do more to rectify the situation. When I expressed my feelings, she acted as if I was trying to get something for free. I told her that wasn't the case, but as the customer, to have my order made incorrectly and only be credit the overcharge, was wrong. She did offer to make a new one to send out, but the pizza wasn't inedible, it just wasn't what we asked for, and as a paying customer, I deserve to get what I ordered! Very simple. My husband and I don't live in Homosassa or the area, and pretty sure Pizza Hut and Papa John's would have done more than just adjust the overcharge. A few days went by, I checked my bank account and see the charge wasn't fixed, so I called the restaurant. A woman answers and sounds confused, doesn't know what to do, so she gives the phone to the owner who says he'll call his bank in the morning and get back to me after with what he found out. That was last week. $6 isn't a huge deal but it's the idea that as a customer, my order was screwed up, I was overcharged - they should fix it. They fell short and the owner not calling me back obviously shows he doesn't give a flying **.

Also, the pizza crust is hard. I get making a pizza crispy but this was beyond crispy.

Skip this place and stick with a chain. At least they care more when they mess up an order and aren't incompetent when it comes to...

Down hill. Most recent inspection report. Inspector's Note Basic - Accumulation of black/green mold-like substance in the interior of the ice machine/bin. Mold like growth on interior ice machine guard Basic - Carbon dioxide/helium tanks not adequately secured. Basic - Floor under/behind cook line equipment soiled/has accumulation of debris. Basic - Food stored on floor. Pizza sauce on floor in walk in, fryer oil on floor on cooks line Repeat Violation Basic - Grease receptacle lid open. Repeat Violation Basic - In-use tongs stored on equipment door handle between uses. Operator removed Corrected On-Site Basic - Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. -pizza prep cooler gaskets soiled -pan storage cart near three compartment sink soiled Repeat Violation Basic - Reach-in cooler on cooks line interior/shelves have accumulation of soil residues. Repeat Violation Basic - Ripped/worn tin foil used as shelf cover on rear prep table shelf Basic - Single-service articles not stored inverted or protected from contamination. Togo tin pans on cooks line not inverted. Operator moved High Priority - Time/temperature control for safety food identified in the written procedure as a food held using time as a public health control has no time marking. Operator added time mark. Operator states pizza slices were cooked at 2:00pm. Corrected On-Site Intermediate - Ready-to-eat, time/temperature control for safety food prepared onsite and held more than 24 hours not properly date marked. Pasta, pizza sauce, cooked vegetables in walk in cooler not date marked...

Went in and ordered pizza and a calzone while we went grocery shopping. Grabbed our pizza and headed home. Got home and we got a personal cheese pizza, not a calzone. Called and the lady said that she misunderstood when she took our order and would have to charge us extra to fix it. Horrible customer service. Not our fault she took our order wrong but we still didn't get it fixed. Usually one of our favorite places to go but....not today. Not the normal people working the restaurant. Owners need some time off too but the service suffered for it. Next time I will check my order before I leave. This is the first time I have ever had an issue but not happy that they wouldn't resolve the issue.

Update to my original as I have been there multiple times now. I gave them a second chance and I enjoy this place. I was hoping it was just a bad staff member and it was. The food is really good and they are super friendly. Wings are a favorite for our teen and hubby loves the calzones. Calzone is huge!! Anyway, make your own opinions. It is one of the few pizza places I...