Nana's Diner Naples — Restaurant in Florida

I visited Nana's Diner, for my first time the day after Hurricane Milton (the second week of October 2024). My girlfriend and I, wanted breakfast. All fast food chains and popular restaurants nearby were closed due to power outages. Nana's, was the only one we found to be open, so we decided to try it. It was busy that morning! So we had a slight wait to be seated. As we were patiently waiting for a table, we watched the staff QUICKLY clear and clean tables, seat the next customers on the waiting list and take their orders. Very impressive to see how they hustled about. Once seated, we quickly received a menu, and our drink order was taken. The drinks were delivered quickly, and we placed our breakfast orders. For as busy as they were that day, we received our food in a very timely manner. The food was fresh and pleasing to the taste buds. Since my first visit, I have returned several times for a delicious home-style cooked breakfast. The only thing that I continue to find displeasing and sometimes very annoying is that they never have any music playing to relax by and drown out other customers' conversations!! Some of the conversations I hear are loud voices talking about death, funerals, hospital visits, illnesses and disabilities etcetera! All of the things you DON'T want to hear while you're eating!!!! They have a television on, usually set to FOX News! And I've heard some very displeasing customer conversations about recent politics because of what they were seeing and hearing on the television. Which I can't stand to listen to any more! I've heard enough of that, too!! The television should be set to something suitable for all audiences, including children and NOT about politics and depressing news from around the world. People can listen to that stuff in the privacy of their own homes. For example, Burger King plays things similar to the funniest videos. "Nana's" really needs to consider playing music and muting the television. The food and service are too good to lose potential repeat customers over undesirable conversations and television stations! I have read some other customer reviews with similar opinions, so I am not the only one whom feels this way. So, I give them 4-stars, because the food and service are good! They just need to work on the sound atmosphere!!

Regards, A New Potential...

Hands down------Best Fried Chicken in town!!

There is and apparently has been for some time a RIP OFF on billing at Nana’s Diner on Golden Gate Parkway.

I have been a 17 year customer through 2 locations and for some reason looked at my bill today. I ordered a burger and ordered French fries which, according to the menu, is one of several items, if selected, comes with the burger.

For some reason I looked at my bill today. .

On the bill, floating in the right column, unaffiliated or linked to anything on the listing of the order was a $1.00 charge, and lower down, unaffiliated to anything was a .40 cent charge. I inquired about this.

I was told the $1.00 was for the fries, contrary to what is stated on the menu. The .40 cent charge, I was told, was in the event I used a credit card. I never do. Like most people I simply look at the total and pay with a tip, in my case, in cash.

So for how long have I and other sandwich lunch orders been over charged in this manner contrary to the menu and without any disclosure?

I will not and probably should not return to Nana’s.

The food is good, the servers are great, the clientele local and loyal. From my perspective this is consumer fraud, only in little numbers, aimed at us...