Nick & Stella Pizza Perfecto

Horrible!!!!!On vacation and was recommended by a local to try this place out. After a very long day ordered food to go. Arrived 5 mins before food was suppose to be done. The lady at the counter let me know it would be a few more minutes that they were behind. I said no problem and step to the side to wait. The customer in front of me was going through her boxes of to go food and some items were missing. The lady behind the counter rolled her eyes and flung open the barn door behind her to get the missing stuff. I took at seat at the counter about 10 mins in. Fast forward about 30 mins later and half my order came out. Part was wrong but at this point I didn't care. The flat bread had toppings on it it wasn't supposed to and it looked like it was just flung into the box. The guy who came in behind me had been waiting a while too, as he opened his boxes his food looked not very appealing. The lady went through her tickets again and then took some of the food out of the bag I already had because she said it belong to the guy behind me. Now we are missing two items. We have now arrived at 48 mins of waiting. I asked for a refund at this point. The lady said she can't give me my money back because I ordered online and I will have to figure that out through the "online order place". I asked for a manager or an owner twice. She just kept running behind the barn door. The waitress standing there at this point said she can't give you cash back, I don't want cash back just refund my card. I asked again who was in charge and they couldn't answer me. They took my phone number down and "someone will call you." Out of towners BEWARE.