Papa Gio's Pizzeria of East Orlando — Restaurant in Florida

Not exactly happy with picking this restaurant this evening. Ordered online but decided to go there to pickup. Got to the restaurant but food wasn’t ready when approximately time was given so decided to add 3 cannolis to the order and enjoy a glass of wine while waiting. When we went back to get the order to go I asked for the parmigiana cheese. Before I was done using the parmigiana cheese the front cashier/staff took it back so I spoke up and said “I wasn’t done “ he of course handed it back but I felt like (you paid already now go)! So we took our order and left. Felt completely rushed and staff was not exactly friendly. When we got home (30 minutes away) I told my son to open the bag because the cannolis were in there… to find nothing but a salad. When I called back to get a refund the girl who answered the phone said the manager was very busy and can’t take the call… Ummm… no. I ordered something you didn’t give me and I want to have him refund me. After 8 minutes of waiting she gets him on the phone, he says what can I help you with? I explained what happened and he says sorry we are just busy. first off, you weren’t busy… we were the only people there at that time. Both people in the front weren’t helping anyone, you forgot something to my order that I wanted to surprise my son with and I felt the staff wasn’t friendly but tried rushing us out the door. The food is average if that and not great service by any means but the way I felt after that call means I won’t be going back and ticked me off to write the review for you. Word of advice… when you screw up you fix it and a courtesy to make people happy isn’t just refunding that item. 15.95 plus tax. You are new owners is what I was told so maybe you need to reevaluate your staff representatives or say “hey the next time you come In A dessert is on us” or something. I drove out of my way to give you a try. I ran a small business for 11 years and trust that I know how to keep a happy customer to come back. Lots of Italian restaurants to compete with locally and tonight was either not your night or just bad staffing including the manager but Covid isn’t an excuse you had a full staff and no one was inside waiting but us and a few people at the...

Moved to the area recently, ordered two "new to me" items from the website, chicken parm pizza and stuffed shrimp. Walked in gave my name, "Oh yeah the chicken parm pizza here you go, all set!" "I had stuffed shrimp too." "Oh yeah we don't have that so I refunded $5 back to you, I'm not really sure how much it costs." "Yeah I forget too but it was definitely more.." "Okay well here's a phone number you can use to call the app service." I mentioned i hadn't used an app, their official site was was told something along the lines of it's a 3rd party provider for that section of the website, but they should be able to help me out. I'd literally moved in across the street the previous day and didn't even bother trying to get my missing $8 back after I had to actually put salt on the chicken parm pizza to make it palatable. I've worked in a pizza shop before, and ordered from many super small spots closer to downtown, it's a really easy solution for a missing item: one quick phone call or text to the customer and say "hey we don't have that side, pick something else similarly priced" (that wouldn't affect the billing so they don't have to do acrobatics with that stuff, as apparently they don't "run that part of the site")...or you know, know your own menu OR check it real fast and refund the proper amount. By the way, 10 days later and the refund never actually happened for any amount, the side was $13. So essentially $30 for a small pizza that was wildly bland, to pick up myself, with a...

We had one bad experience with this restaurant, but my motto is to always try things twice! My wife and I placed an order for delivery and we were told that it would be "about an hour" like most other places that you would call in for delivery. After of about an hour and twenty minutes we called to check on the status of our order and we were told they had to defrost the veal but that it was out for delivery. Another 20 minutes passed and I called yet again, this time to talk to the manager. I spoke to Anthony (manager) and he said that our order was delayed because they had received other orders. After an hour and forty minutes from when we ordered, we finally received our food. The service is by the far the worst I've ever had to deal with. Very UNPROFESSIONAL! The staff lies and they aren't even consistent with the lies they feed you over the phone. We live in Wedgefield and for those that live out here I know that our choices are limited when it comes to delivery, but at least Dominos is consistent and probably the only other place that would deliver to Wedgefield. As a side note to all those reading this review, this restaurant, Papa Gios in Chuluota is 10 MINUTES away from my house, how in the hell it took them an HOUR AND FORTY MINUTES is beyond human...