Papa Johns Pizza — Restaurant in Florida

We have ordered from this Papa Johns (in Windermere) for the past few years almost every other week. But a few months ago they began getting our orders wrong on a regular basis. So we thought we would start trying other places for a while. Today we were thinking Papa Johns sounded good and decided to try again. I guess we should have not been surprised when not one, but both of our pizzas were wrong. So I called them to let them know. I began my call by telling the manager that I was not looking for a refund or any thing free, but I thought that they should know that our pizzas were wrong. Rather than apologize , she became defensive and stated that she had made them herself and that I was wrong. I told her that one of the pizzas which had pepperoni and vegetables did not have any pepperoni. She ARGUED back that it did. I responded that I had just had two pieces, and my wife another two and neither one of us had a single piece of pepperoni (making it essentially a vegetarian pizza for her). I also looked and didn’t see a single piece on the other half. Again, I don’t care about getting anything out of this (we already ate the pizza). But I do know from my experience in customer service that you NEVER argue with a customer! This is why I do not recommend this particular Papa...

Papa Johns pizza tastes like Papa Johns pizza, but... the service I have received at this location has far exceeded the service I have received from any other pizzeria in Orlando area. Most often, my interaction when 'carrying out' is a brief interaction with regular smiling faces of local youth. It appears this Windermere pizzeria supports hiring high school aged teens, and the manager at this location clearly instills a high level of customer service within these future adults. Despite this location being mostly a delivery franchise, I make certain to stop by on my way home from work in order to continue the job security for the employees here. Thank you to everyone at this Papa Johns for ensuring consistently quick and professional service, and always offering paper plates! Small things like this go a long way! One person in particular deserves special recognition (and I apologize for not knowing his name), but he is a young man with glasses and is possibly of Asian or Hispanic origin: you remind me of myself when I was working and going to school. Continue the positive energy and attitude you bring to work each day, and you will certainly go far in life. You are destined for success and it shows! Ciao for...

Avoid this location if possible, for delivery. I've had multiple issues with this specific location. Awhile back they didn't deliver the right pizzas. What did they do? Add a credit to my account, and go back and remake and re-deliver them. Tonight, I ordered 2 pizzas from them (online) and received a estimated time of 60-70 min. We ended up waiting 2 hours for our pizzas to come. I called twice to complain, and the second time they offered another credit. To boot - I had specifically asked them for spice packets that they include in the thin crust box - and they didn't include any. I wonder how many credits they are giving out due to their poor service, and how long they can stay in business if...