The main reason I am giving this restaurant a resounding five stars is because of their server, Marley! The pizza is exceptional because of the Woodford oven and the 0/0 flour they use. Let’s get back to Marley. She greeted us at the door with a warm welcome, told us where the menus were, what we needed to do to order our food, and where we could sit down.
This day and age to have that level of attentiveness and customer service is extremely rare and she has been a breath of fresh air.
When she had a lull in service she found busy work, bussing empty beer glasses and ensuring all her customers were happy with their food and just doing QC ensuring everything was running smoothly. We love her attitude and how quick she is on her feet with conversation as well.
Pizzalute is a gem and makes genuine Neapolitan pizza which is very rare to find outside of New York and other major cities. Their crust is out of this world. Just the right amount of char and chewiness. The home made pizza sauce tastes like someone imported their grandma from Italy to cook up everyday. The cheese and ingredients taste like no expense has been spared.
The Nutella marshmallow pizza is simply put heavenly and a must! Molto benne!
You can taste love, pride, and tradition in this food. Stefano, the owner, poured his heart into the project and it is 100% evident. I believe he deserves all the support of the community. Bravissimo!
You should definitely give this place a try and make sure to bring several friends with you; the Pour Me beer self service is going to...
Read moreNot sure how this "find" of a pizzaria is doing with locals, but if they've never had a chance to eat the real thing in the Italian homeland, no need to rush out a get a passport: Pizzaluté should be a destination all its own. (Definitely worth the drive from Mobile!) This is truly authentic Neapolitan pizza made with love. Hand-stretched dough, baked quickly in a real, wood-fired Neapolitan oven, producing a bubbly, chewy crust, and a perfect char. This low-key place has invested where it counts...not in white-tablecloth service, but in a great oven and the best ingredients. Tomato sauce of perfect simplicity made from italian plum tomatoes. Fresh mozzarella. (Yes, FRESH. Not the usual, shredded stuff in plastic bags.) Fresh whole basil leaves. My only quibble with my margherita pizza would be the added garlic, which is not characteristic of the classic Margh, but I do like garlic;-) Beer bar is a fun added attraction. Even had a couple of quaffable wines on tap (a grüner veltliner and a pinot noir...would have loved a sangiovese). The gelato offerings are also a very nice thought for Pizzaluté's concept, but the flavors have more of a beach vibe than Italian. I did notice that the sweet cream flavor (fiordilatte, an Italian favorite) was almost sold out, so the local folks must have a taste for it! How about some stracciatella...
Read moreMr. Hugh, you have a great concept with this restaurant and the product is very very good. But I implore you to please look into how it is being managed. While the employees are trained well to produce the product, someone lacking management skills/training should not be the MOD. During our most recent visit there were several “bad” calls on customer service made on us and other patrons, no fault of their own as they were put into that role with the lack of experience and/or training. The one that was most egregious was we were told at 8:54 that closing time was 9pm and that we would need to settle out by then. All while still eating and using the self-service tap system. This was also told to another table with a party 8, also still eating and using the soda fountain. This gave the impression that it was about the staff and not the customer experience.
We have been owners on the Key since the 80’s and enjoy seeing new options for dining. We will continue to come to your establishment but hope that more emphasis is put towards the...
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