Rinconcito Cubano Of Kendall — Restaurant in Florida

I had high hopes for Riconcito Cubano, on 117ave in Kendall, but unfortunately, my experience was really disappointing. I ordered the Vaca Frita, and it fell flat—it was dry and had a chewy texture like it had been overcooked and left sitting for too long. Definitely not what I expected.

But what really left a bad taste in my mouth was the customer service. I genuinely don’t understand why the service at some Latin spots is so cold and dismissive—especially when I’m putting in the effort to order in Spanish, even though I’m not a native speaker. I’m left wondering: do I have to be Latin or speak perfect Spanish just to be treated with basic respect?

I asked for extra limes—got them—but they were completely dried out. Not even a drop of juice. I brought it up to the staff, and instead of offering to fix the issue, I got the response: “All the limes are like that.” Really? So your standard is to knowingly serve people dry, unusable limes and brush it off? Finally when they brought the limes, they didn’t give me the extra I originally ordered and I had to beg for extra yet again.

This type of excuse-making and avoidance is incredibly frustrating, especially when I'm tipping for service that honestly felt careless and dismissive from the start. I left feeling disrespected and disappointed—by the food and the service. At this point, I feel like I deserve a refund for the experience I had. If management is reading this, feel free to reach out to me for my information to process that.

Bottom line: Yall gotta do better....

Well we have been going there since they opened and it was fine, however, on several occasions in the past I have ordered the Cantina for my elderly parents who live only 4 miles away. My father went to place an order for the Cantina and was told by the owner, Olga, that it was to far. I had to call and say” how was that possible, after using them for several times previously”? She said alright and charged him extra for the delivery fee, which he paid. Then the following week he placed another Cantina order and no problem. Now week 3 when he called to place the order for this week, he was told that they do not deliver to that location and directed my 83 year old father to use another restaurant closer to them. I am in awe that the owner said after using them in the past, that they do not deliver to that location. Crazy, I am never going back. Terrible customer service and no way to conduct business. What restaurant tells you to go elsewhere when you live 4 miles away and it is to far, yet had previously delivered for weeks. ...

Had a very unpleasant experience here. For reference, I walked in with two friends. My Cuban friend ordered first, and was taken care of quickly and efficiently. However, when I went to order for myself and my second friend, I wasn’t tended to and was given attitude along with annoyance in the servers voice. I didn’t even get to finish my order of two drinks TO GO before being interrupted and forgotten about for more than 5 minutes. I finished my order, and it took another several minutes to even make the powdered lemonade. After being forgotten a SECOND time the server rung up the lady behind me first. The drink I ordered wasn’t even worth it. The watermelon juice was too watery. I’m also hispanic and can speak relatively fluently, but my complexion is darker. As for my friend, she’s black. After all of that I can’t help but feel this was discrimination and racially motivated. Would not...