Starbucks — Restaurant in Florida

Came in yesterday during the last hour, it was a little dead. So I got 2 drinks. The new iced lavender matcha and white mocha lavender latte (made just like a small coffee shoppe down south!) and, I wish I remembered her name, but she made both to perfection. Went and ordered a Venti lavender matcha today from a different location and I think they missed the lavender foam, even though there wasn't a rush. I, even thought it went to the bottom, and tried a straw, but couldn't taste it. Was omw to Viera and this location kindly remade it for me. I wasn't sure if they were able to, but he was so nice about it. I said I can wait, because it was a huge rush and he said 'you're just as important as everyone else.' Talk about melting my heart! He remade it and, oh my, it was perfect. I left feeling uplifted. He turned my disappointment into comfort. Seems like every time I have extra time and I'm on an sbux kick, I'm just going to have to make the long trip here. The staff I came in contact with were so courteous, kind, and put me at ease. Good...

I tend to go to this Starbucks because it’s close to my work and easy. But Everytime I go they don’t get my order right (different orders each time) weather it’s through the app or ordering in person. When I went today while ordering I was cut off mid sentence and so I repeated my drink order (venti Vanilla Sweet Cream cold brew with 2 pumps cinnamon dolce and Carmel drizzle) they just said okay pull up. When I got my drink it was just a Vanilla cold brew, with none of what I ordered. Everytime I have gone I haven’t got what I’ve ordered or paid for and it’s disappointing, you can’t even call to see if I can bring it back to have it remade because no one will answer the phone. Waste of...

Walked in stood at counter for easily 5 minutes no one in line only 2 cars in drive thru. No greeting nothing simply ignored for no reason walking past me cutting jokes. Then finally the girl who is 4 feet from me goes "oh are you waiting on something? " like no I'm standing here cause my doctor says to? Really? Management needs to train on being prompt and professionalism. I've been in client relationship management for 10 years and that's inexcusable. Not saying anyone needs firing but they met me with a inhospitable vibe as soon as i called them out on it. I was never loud or anything just wow. So better. The male manager was very professional. 2 girls need...